Recorded Session

Takeda Business Solutions: The World's Best GBS Runner-Up

15 May, 2023
 
10:00 AM - 11:00 AM EST
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About This Webinar

SSON Research & Analytics launched a new study and award this year, to identify and recognize "The World's Best GBS." The intent was to move from a metrics and performance focus to one based on value-add, vision and leadership.

More specifically, Takeda Business Solutions wowed the judges by demonstrating innovative solutions that are driving organizational growth and impacting top line revenue, margins and cash.

The study collected qualitative and quantitative data and covered four key areas:

  • Service Delivery Model & Strategic Alignment
  • Model Evolution in Maturity & Scope
  • Adoption and Impact of Automation
  • Retention and Skilling of Talent

Meet Sanjay Patel, SVP & Global Head of Global Business Services of the award-winning Takeda Business Solutions in this webinar – and learn about the differentiated approach to next-gen business services.

Award judges Tom Bangemann, Robert Weltevreden, and Natarajan Gopalan will join the discussion to dig into some of the impressive capabilities TBS has developed, and to share top-performers' traits from the survey.

Speakers:

Sanjay Patel
SVP & Global Head of Global Business Services
Takeda Business Solutions
Tom Bangemann
Data Development & Research Advisor
SSON Research & Analytics
Barbara Hodge
Global Editor and Principal Industry Analyst
SSON Research & Analytics
Robert Weltevreden
Global Business Services Advisor
RW Advisory Ltd
Natarajan Gopalan
World's Best GBS Judge
SSON Research & Analytics