Recorded Session

The World’s Best GBS 2026: Winner Spotlight with Siemens Global Business Services

28 May, 2026
 
10:00 AM - 10:45 AM EDT
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About This Webinar

Each year, SSON Research & Analytics recognizes the highest-performing Global Business Services organizations through the World’s Best GBS Award, a rigorous evaluation based on benchmarks, operating model maturity, automation, talent strategy, and measurable business impact.

In 2026, Siemens Global Business Services was named the World’s Best GBS, with Bosch Global Business Services (GS) and 3M Global Business Services receiving Silver and Bronze recognition.

In this exclusive webinar, we go inside the winning organization to understand what truly separates the best from the rest, and how leading GBS models are evolving beyond efficiency to deliver enterprise value.

Join SSON Research & Analytics for a live discussion with Siemens Global Business Services, followed by a moderated Q&A with the World’s Best GBS judging faculty.

What you will learn

  • What defines a World-Class GBS in 2026 
  • How Siemens GBS continues to evolve its operating model to support enterprise strategy 
  • The role of automation, digitalization, and AI in next-generation service delivery 
  • The specific initiatives that helped Siemens demonstrate measurable business impact beyond cost efficiency 
  • How Siemens manages scale, complexity, and global scope while maintaining high service performance 
  • How Siemens invests in talent. leadership, and capability building to support a more strategic GBS model 
The program is judged by former GBS leaders, ensuring the highest standards of practitioner-led assessment.

Register now to hear how the World's Best GBS is building the future of enterprise transformation.

Speakers:

Eckard Eberle
CEO
Siemens Global Business Services
Barbara Hodge
Principal Analyst & Global Digital Editor
SSON Research & Analytics
Robert Weltevreden
World's Best GBS Judge
SSON Research & Analytics