Highlights from the Top 20 Most Admired SSO/GBS 2025 Benchmarking Analysis

See how the best perform - and how you measure up.

This interactive summary provides a preview of the aggregated results of the Top 20 Most Admired Shared Services Organizations (SSO) and Global Business Services (GBS) winners in 2025. In the full report (insert hyperlink to report on website), you will gain instant access to 86 metrics across 15 key categories —Attrition, Automation, Customer Satisfaction, Finance & Accounting, HR, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Procurement, Record to Report (R2R), Talent Management, Travel & Expense and more —complete with top quartile, median, and bottom quartile benchmarks.

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SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.

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