State of Shared Services

SSON's Annual State of Shared Services & Outsourcing Industry Survey Results 2018
This year's survey delves into the most popular organizational models, the transition from transactional to knowledge work, and how the Shared Services community is embracing Intelligent Automation in 2018. Responses from more than 620 Shared Services professionals from all parts of the world...
Published January 2018
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BREXIT: What are the Potential Impacts on the EU Shared Services Landscape?
On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape.
Published July 2017
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Evolution of Global Business Services to 2017: The Story so Far
SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey. Play with the data in this interactive report to find out where they are, what functions they service, their maturity, growth trends, attrition rate, GPO model
Published May 2017
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SSON's Annual State of the Shared Services & Outsourcing Industry Survey Results 2017
Hear from over 400 respondents from all parts of the world – this year's survey continued to delve into the most popular models/processes and robotic process implementation within shared services.
Published March 2017
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Global Report 2016: State of the Shared Services & Outsourcing Industry
The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide. Publish...
Published April 2016
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