State of Shared Services

SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. Over 100 SSO/GBS leaders participated and shared more about their strategies, expectations and priorities. Dive into this report to find the answers to these questions...
Published July 2020
Published July 2020

In mid-April, SSON surveyed nearly 200 Shared Service leaders on COVID-19’s impact on business operations*. This report will examine not only global Shared Services trends but also delve deeper into how the virus has impacted operations in different regions i.e. North America, Latin and Central Amer
Published May 2020
Published May 2020

This year's survey delves into the most popular organizational models, the transition from transactional to knowledge work, and how the Shared Services community is embracing Intelligent Automation in 2018. Responses from more than 620 Shared Services professionals from all parts of the world...
Published January 2018
Published January 2018

On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape.
Published July 2017
Published July 2017

SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey. Play with the data in this interactive report to find out where they are, what functions they service, their maturity, growth trends, attrition rate, GPO model
Published May 2017
Published May 2017

Hear from over 400 respondents from all parts of the world – this year's survey continued to delve into the most popular models/processes and robotic process implementation within shared services.
Published March 2017
Published March 2017

The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide. Publish...
Published April 2016
Published April 2016