Every year SSON surveys global shared services and GBS practitioners around the world to find out show shared services and GBS are transforming to meet the challenges of the moment. 2022 is all about providing greater value-add and supporting the enterprise digital agenda. This Virtual Analytics Workbook reflects the full finding of SSON’s 2022 industry survey which includes getting the most out of new automation platforms, ensuring data digitization underpins seamless operating models, understanding the future of work and skills prioritized, as well as being more aware of culture and branding as a means of presenting shared services not just as a valued partner in the enterprise but also as a solid career option. Published May 2022.
