GBS and Shared Services State of the Industry Survey 2021

Shared services now find themselves at a new point of departure: operating models are shifting as Future of Work (FOW) implications hit home; automation is less a lever than a necessity; and talent opportunities are ballooning as location is no longer a limiting factor. Despite all this, the basics remain: Shared services provide critical backup in transactional execution. This Virtual Analytics Workbook reflects the findings of SSON’s 2021 industry survey – highlighting how shared services leaders plan to ‘stay ahead’ in the face of a challenging environment.

Published March 2021.