Global Business Services can and should play a significant role in realizing enterprise transformation agendas. But how well are GBS navigating the disruption to their organizations’ industries and aligning with their organization’s strategic priorities? What steps are being taken to digitize service delivery and support the enterprise going forward? Published March 2021.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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