Adaptability, resiliency, empathy, and growth. These are some of the hallmarks of Shared Services and Global Business Services (GBS) this past year. How have SSO delivery models evolved to overcome the challenges brought by the pandemic and meet changing needs of the enterprise?
To gain clarity over the impact of the pandemic and the various strategies taken across talent, technology, resourcing and Future of Work, SSON conducted a detailed pulse survey with over 150 organizations. The results are available to you in this interactive Visual Analytics Workbook. As a subscriber to SSON Analytics, you are free to use this data/charts in any presentations internally or externally with the appropriate reference. Published May2021.