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As Shared Services and Global Business Services (GBS) models continue to evolve, they are integrating more high-value functions to enhance efficiency and competitiveness. While finance, HR, and IT remain central, supply chain management is emerging as a critical yet underutilized area. In light of recent global disruptions, however, building agile and resilient supply chains has become imperative. SSON Research & Analytics conducted a study to explore how organizations are integrating supply chain management into their GBS models. Published May 2025
