Technology & Automation | SSON Analytics

Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your SS&O location questions.

Intelligent Automation in modern Shared Services - a catalyst for opportunities, driving strategy and service excellence

Intelligent Automation’s (IA) impact in Shared Services is set to increase in the coming years, according to more than 700 professionals, who tell us how IA is value-adding to their offerings, impacting strategy and augmenting their workforce. Also included are results on how Centres Of Excellence (COEs) are driving automation success. Don't miss out on SSON Analytics' definitive report on technology in modern Shared Services, where insights are available across regions and SSC maturities. Published September 2019

Benchmark your current IA Operations & what’s next in 2020?

This interactive report examines the current RPA/IA landscape in 2019 and what to look forward to in 2020. Some of the key questions answered include a) How much are organizations spending on RPA? b) How much efficiency savings, cost savings and increased accuracy are gained from automation? c) What are the key challenges in implementing and scaling automation? Published September 2019.

Getting from good to great: The next frontier in Intelligent Automation

Scaling Intelligent Automation (IA) initiatives can be an exciting time for businesses but it will also present various challenges. What should businesses look out for when taking their IA initiatives to greater heights? How can they do it well? What lies ahead in the journey towards excellence in automation? The report aims to answer these key questions and provide readers with a guide on scaling IA. Published February 2019.

Intelligent Automation in the Middle East 2019

This interactive report delves into the potential and current Intelligent Automation (IA) and Artificial Intelligence (AI) landscape in the Middle East region. Read through this report to find out more about the potential impact of AI, the current IA landscape, as well as the technologies MENA senior executives are focusing on. Published November 2018

Intelligent Automation for BFSI: Implementation Challenges, Business Case vs Reality, Use Cases

This report deep-dives into Intelligent Automation (IA) implementation within the Banking, Financial Services and Insurance (BFSI) sector to answer core questions such as implementation challenges, how the business case stacks up to reality and what are some use cases. Published October 2018

Intelligent Automation in Canada 2018

This visual analytics report deep-dives into the Intelligent Automation (IA) landscape in Canada to give you a snapshot of what shared serivces organisations (SSOs) are doing with regards to IA. Published March 2018

 

Starting on Your IA Journey: What You Should Know

This visual analytics report blends data from SSON Analytics' most recent surveys and Global Intelligent Automation Market Reports to answer 6 key questions that would be useful when embarking on your Intelligent Automation (IA) journey. Published March 2018

Intelligent Automation in the Nordics 2018

This report offers a snapshot of the Intelligent Automation (IA) landscape in the Nordics region. Which companies are adopting IA? Which IA software vendors & consultancies have customer footprint in the Nordics? What IA strategies are in place for SSOs in Western Europe & the Nordics? Published February 2018

Intelligent Automation Universe Q4 2017 Market Update: Cognitive Capabilities, Provider Sales Channel & IA Consultancies

Which vendors offer cognitive capabilities and what are they? What are the 4th quarter trends in provider sales channels? What areas of expertise do IA consultancies have? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe (IAU). Published December 2017

Blockchain in Shared Services: Best Suited Tasks, Vendors and Case Studies

Blockchain is the novel business-to-business transaction network that is promising to fuel the next step-change in the digital revolution. This report tells you all you need to know about why and how blockchain is relevant to the shared services industry. Published November 2017

Analysis of Intelligent Automation Adoption in Manufacturing Shared Services Organisations

This report gives an analysis of Intelligent Automation (IA) adoption in 21 shared services organisations (SSOs) from the Consumer Package Goods (CPG) Manufacturing and Industrial Manufacturing industries. Published October 2017

Intelligent Automation Universe – Q3 2017 Market Update

What tasks are being automated using IA? What's making IA implementations fail in reality? Who is adopting IA and where is it happening? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe. Published October 2017

Intelligent Automation Adoption in Central and Eastern Europe (CEE) Business Services 2017

This report provides an overview of intelligent automation (IA) adoption based on 61 recorded cases of IA pilots and implementations in Central Eastern Europe (CEE). Published October 2017

Intelligent Automation Adoption in Asia Business Services 2017

This report provides a snapshot of Intelligent Automation (IA) adoption based on 390 recorded cases of IA pilots and implementations in Asia as listed in the Intelligent Automation Universe (IAU). Published September 2017

Intelligent Automation Adoption in United States Business Services

This report provides a snapshot of the Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). Published September 2017

Intelligent Automation: Deep dive into BFSI Shared Services Organisations

This report highlights the learnings from a survey to 24 shared services organisations from the Banking, Financial Services & Insurance (BFSI) industry on their experiences implementing intelligent automation (IA) within their organisations to date. Published September 2017

2017 Pulse Check: Intelligent Automation in U.S. Shared Services Market

This report is put together from a variety of sources including profiles and a live audience polling of 325 US shared service professionals during the 4th Intelligent Automation Summit held in Chicago in August 2017. Published August 2017

Intelligent Automation Universe – H1 2017 Vendor Update

The Intelligent Automation Universe (IAU) contains real-time data gathered from IA customers & vendors globally. This report provides a sample of multiple software vendors' product capabilities and customer footprints. Published June 2017

Intelligent Automation Universe – Q1 2017 Market Update

What are the most popular implementations of Intelligent Automation within shared services organisations and global business support services? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe. Published April 2017

2016 Pulse Check: RPA in Shared Services

Straight out of SSON's Robotic Process Automation in Shared Services Summit, get the results of the polling sessions conducted with our audience. This report covers various facets of RPA-implementation including cost, duration, benefits and challenges. Published December 2016

Robotic Process Automation in Shared Services: Hype vs. Reality

It’s no secret that robotic process automation (RPA) has had a transformative impact on back office processes. But what is the reality of this impact beyond the hype? This visual analytics workbook compares shared services centres that have implemented RPA against centres that have not begun the process in a bid to separate misperceptions from reality. Published May 2016