Technology & Automation

Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your SS&O location questions.

Process Mining & Mapping as a Basis for Automating Performance
At its core, automation is all about the process. Process Mining represents the first step to successful automation and is increasingly seen as a key strategy in transitioning to a smart digital workforce model. Don't miss this Process Mining report sponsored by Minit.
Published October 2019
Intelligent Automation in modern Shared Services - a catalyst for opportunities, driving strategy and service excellence
Intelligent Automation’s (IA) impact in Shared Services is set to increase in the coming years, according to more than 700 professionals, who tell us how IA is value-adding to their offerings, impacting strategy and augmenting their workforce.
Published October 2019
Benchmark your current IA Operations & what’s next in 2020?
This interactive report examines the current RPA/IA landscape in 2019 and what to look forward to in 2020. Some of the key questions answered include a) How much are organizations spending on RPA? b) How much efficiency savings, cost savings and increased accuracy are gained from automation? c) W...
Published September 2019
Getting from good to great: The next frontier in Intelligent Automation
Scaling Intelligent Automation (IA) initiatives can be an exciting time for businesses but it will also present various challenges. What should businesses look out for when taking their IA initiatives to greater heights? How can they do it well? What lies ahead in the journey towards e...
Published March 2019
Intelligent Automation in the Middle East 2019
This interactive report delves into the potential and current Intelligent Automation (IA) and Artificial Intelligence (AI) landscape in the Middle East region. Read through this report to find out more about the potential impact of AI, the current IA landscape, as well as the technologies MENA se...
Published November 2018
Intelligent Automation for BFSI: Implementation Challenges, Business Case vs Reality, Use Cases
This report deep-dives into Intelligent Automation (IA) implementation within the Banking, Financial Services and Insurance (BFSI) sector to answer core questions such as implementation challenges, how the business case stacks up to reality and what are some use cases.
Published November 2018
Intelligent Automation in Canada 2018
This visual analytics report deep-dives into the Intelligent Automation (IA) landscape in Canada to give you a snapshot of what shared serivces organisations (SSOs) are doing with regards to IA.
Published April 2018
Starting on Your IA Journey: What You Should Know
This visual analytics report blends data from SSON Analytics' most recent surveys and Global Intelligent Automation Market Reports to answer 6 key questions that would be useful when embarking on your Intelligent Automation (IA) journey.
Published April 2018