Access This Report
US$ 499
Purchase an individual report
This report is available as part of an annual subscription. Subscribe now to access all reports and data tools.
According to SSON’s State of Industry 2021 report, a commitment to data digitization is the leading factor in determining the future of Intelligent Automation success. While solutions such as OCR and RPA have proved successful in tackling rules-based processes, organizations are faced with an exponential volume increase of digital information and the expanding variety of documents. SSON conducted a detailed survey with over 140 organizations to understand the challenges faced in digitizing unstructured data and explore various machine learning-based models to address them. It also looks at the changing relationship between Shared Services and BPOs with digital transformation as the focal point. Published October 2021.
