Agentic AI in GBS: From Promise to Performance

Discover how autonomous AI agents are reshaping execution, value, and outcomes Agentic AI is poised to redefine how Global Business Services (GBS) deliver value, but where are organizations really on the adoption curve, and which functions will reap the biggest wins?

Join SSON Research & Analytics for an exclusive first look at our latest AI research and discover:

• The State of Play: Benchmark your own progress against fresh data on how many GBS are already deploying AI agents, and what maturity these are at
• High‑Impact Functions: See which processes (from Finance to CX) the market believes will realize the greatest ROI in the next 12 months
• Top Three Roadblocks: Talent, tech, budget? Learn what your peers say is truly holding agentic AI back, and how they plan to overcome it.
• Integration & Governance: Practical guidance on weaving agents into legacy systems while safeguarding data, ethics, and compliance.
• Security Spotlight: Hear the latest thinking on protecting sensitive information in an era of autonomous decision‑making.

Why attend? Access unpublished SSON Research & Analytics data before the final report drops. Get a concise blueprint to de‑risk your 2025 automation roadmap. Bring your questions to a live Q&A with SSON R&A analysts. If you’re tasked with steering strategy, controlling costs, or unlocking new revenue streams through advanced automation, this is a session you can’t afford to miss.

Speakers:

Naomi Secor
Global Managing Director
SSON Research & Analytics

Barbara Hodge
Principal Analyst & Global Editor
SSON Research & Analytics