A key step in leveraging automation platforms is designing an infrastructure that can help new technology investments deliver the most value to an organization. SSON Research & Analytics’ “Intelligent Automation 2022 Benchmarking Survey” polled shared service professionals on a variety of topics related to IA, including their IA governance model, infrastructure investments, and software priorities. All are important insights as GBS and shared services look to escalate their automation journey, or scale across the enterprise. Published October 2022
