SSON’s 2022 Intelligent Automation Benchmarking Survey provides a thorough breakdown of where SSOs stand with IA as they look to transform end-to-end processes in their organization. The survey polled respondents about their current automation maturity, areas of investment, IA challenges, and where the future of IA is headed. Published October 2022
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.
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