World Best GBS Redesign
World’s Best GBS Award 2025
Winner
Tesco Business Solutions
Recognized for their innovation, impact, and excellence in Global Business Services
Runner-Up
Siemens Global Business Services
Honored for their outstanding achievements in service delivery and innovation
What is the World's Best GBS Study & Award?
This prestigious award identifies truly outstanding Global Business Services organizations that embody innovative, forward-looking policies and deliver measurable value beyond traditional process efficiencies. The study evaluates both qualitative and quantitative performance across 4 critical dimensions.
- Service Delivery Model & Strategic AlignmentAligns service delivery with strategic objectives to maximize impact. Focus areas include performance measurement, business management, and strategic vision to ensure seamless linkage between operations and business goals.
- Model's Evolution in Maturity & ScopeContinuously evolves the service model to meet dynamic business needs. Covers operating models, governance structures, and service partnerships to ensure portfolios remain robust and future-ready.
- Adoption and Impact of AutomationLeverages automation, IT, and analytics to enable smarter decisions and faster execution. Focused on integrating innovative solutions and data capabilities to drive agility and efficiency.
- Retention and Skilling of TalentInvests in talent retention, upskilling, and capability-building to create a culture of resilience and innovation, supporting sustainable growth and digital transformation.
How to Apply?
2026 applications will open September 1, 2025 (closing November 30, 2025)
- Requirement
- Applications are free.
- Application must be made in the name of the GBS leader.
- GBS leader must sign off on the application and verify content.
- Only completed applications will be evaluated.
- Shortlisted candidates participate in 20-30 minute interview.
- Benefits
- Recognition at all SSON flagship events.
- Profile features on SSON's digital channels.
- External promotion and marketing support.
- Industry benchmark establishment.
- Peer recognition and networking opportunities.
How Applications Are Evaluated?
A rigorous evaluation process ensures the most deserving GBS organizations are recognized
Judging Criteria
- 1Application Scoring. Quantitative and qualitative questions weighted through a points system.
- 2Shortlisting. Top scoring GBS organizations are shortlisted for interviews.
- 3Interview Process. 20-30 minute calls to verify responses and discuss achievements.
- 4Final Decision. SSON R&A leadership makes the final selection.
- Please note that we will only be evaluating completed applications. Incomplete forms will be excluded.
What Makes a Winner
- 1Proven track record in delivering impact and value to customers and organization.
- 2Plays a monumental role in driving digital transformation.
- 3Prioritizes talent through successful recruiting, retention and training strategy.
Judges
-
Tom Olavi BangemannHead of Data Development & Research, SSON Research & Analytics -
Natarajan GopalanGBS Industry Expert -
Robert WeltevredenGBS Industry Expert -
Richard DobbsGBS Industry Expert
Award Timeline & History
- Mar 2026Mar 2026World's Best GBS Award 2026 Winner Announcement.
- 30th Nov 202530th Nov 2025World's Best GBS Award 2026 applications close.
- 1st Sep 20251st Sep 2025World's Best GBS Award 2026 applications open.
- 2025World’s Best GBS Award 2025WinnerTesco Business SolutionsRunner-UpSiemens Global Business Services
Featured Content
Finalists
- 2024World’s Best GBS Award 2024WinnerAllianz
Runner-UpTesco Business SolutionsFeatured Content
Podcast: The Executive Series: The World's Best GBS with Dr. Turan Sahin, CEO, Allianz ServicesQ&A with Dr. Turan Sahin, Chief Executive Officer, Allianz Services (2023 Shared Services & Outsourcing Week Europe)Finalists
- 2023World’s Best GBS Award 2023WinnerTesco Business SolutionsRunner-UpTakeda
Featured Content
Spotlight On The Global Business Services Industry
Have a Question?
Please direct any questions to info@sson-analytics.com
