Contributors

Simon Brown
Senior HR practitioner

Simon Brown is a seasoned senior HR practitioner with experience of seven end-to-end HR transformation journeys in the past 25 years. He has worked as an HRBP and Recruitment Director at GSK, was European HR Director for Premier Farnell, and led regional HR Service Centers for The Coca-Cola Company and NCR Corporation. He has designed and launched the Ulrich HR model, implemented major global information systems, and managed the adoption and stabilizations of four HR and GBS functions, most recently with Becton Dickinson and GKN Automotive.

Amit Chawla
Head of Global Process Office, Business Transformation, Tesco Business Services

Innovative leader specializing in delivering complex business change initiatives leveraging expertise in Business Strategy, Program Management, Change Management and People Leadership to achieve desired outcomes for the organization

Over the years, Amit has been involved with defining an HR operating model, location strategy and setting up large global shared services teams in Tesco. Passion for process improvement and strive to deliver value on the principles of design thinking and customer centricity.

Peter Evans
Retired Operational Experience Leader, formerly Director Service & Performance Management, LEGO

Experienced in the introduction, development and; deployment of Operational Excellence, lean 6-sigma, operational performance management, change management, acquisition and post acquisition integration initiatives within leading edge environments.

An experienced yet adaptable business manager with a proven track record of success within highly competitive environments. Strong all-round leadership and operational management experience.

Suzanne Haenen
Global Enterprise PMO Director, GBS (owning amongst others GPO PMO), AkzoNobel

Suzan is currently the Global PMO Director within Global Business Services at AkzoNobel.

In this role she leads a team of over 36 project/program/portfolio experts, that are assigned to strategic transformational projects and programs. She is also driving the company wide project management capability building program called “right projects done right” that has the goal to improve this important capability for the whole company. Finally, she and her team are overseeing the PMO for both the transformation- as well as the GPO office.

Suzan has an MBA and a Master in Biomedical Science, and brings a 20+ year background in process improvement, consulting and PMO. She has certifications in: Lean Six Sigma blackbelt (process improvement), Prince2 & PMI-PMP (project management), MSP (program management) and MoP (portfolio management), and stays open to learn and develop her own skills as well as those of her team and everyone in the company that wants to develop themselves in these areas.

Prior to AkzoNobel, Suzan worked in the Pharmaceutical Industry (Johnson & Johnson) and at Accenture.

Gerard Hussey
HR professional

Gerard Hussey is an experienced HR professional who has worked across multiple industries globally. He has been a member of a GBS Leadership team and led the redesign of the HR Operating model and the implementation of Workday globally across 100 countries for 100,000 employees. He has a passion to enable HR and support the optimization of people performance in organizations, with a specific focus on decision making through Analytics insights.

Sameer Jalundhwala
Senior Vice President, GBS Operations & Outsourcing, NTT Ltd

Sameer is a highly skilled global Shared Services leader, with expertise in building Global Business Services operating models and transforming processes & systems, leveraging exponential technologies (automation, AI, analytics, blockchain) and new ways of working.

At NTT Ltd he is responsible for building and managing Global Business Services operations across 40+ countries covering back and mid-office processes and delivered through two world class outsource providers.

As an IBM Executive Partner he has lead sales, solution and consulting teams building and delivering transformative solutions achieving improved client satisfaction and business outcomes. Achievements include: recipient of the prestigious Best of IBM Award, personal leadership in winning and delivering a large Finance / IT outsourcing contract and renewal of the contract after five years; securing 9 new logo clients as the Finance and Procurement Solutions leader.

Hillary Long
Global Process Owner - Invoice to Pay, Mars

Global shared services executive with 20+ years experience, crossing multiple manufacturing industries and consumer packaged goods.

Business strategist with a proven history of overseeing multi-million-dollar accounting and controllership divisions, aligning organizational goals with financial systems design, offering on-going administration and performance analysis to drive competitive advantage and strengthening of capital position.

Champion global Enterprise Resource Planning, directing the integration of company-wide applications and operational systems, simplifying and automating G/L, purchasing, payables, financial and regulatory reporting, and reconciliation.

Chris McCann
Formerly Director of Business Strategy, Bose Corporation; now Managing Director, Baker Tilly; Business Process Expert/Transformation, Automation and Strategic Change Leader

Chris McCann is a Managing Director at Baker Tilly US LLP. He specializes in transforming organizations and functions by helping develop change strategies and enabling execution.

A career in industry with companies as such as Bose, GE, and Lockheed-Martin, has taught Chris that building strategic plans then executing them is both art and science. He believes that setting direction and making progress to the future state requires skills in many domains.

Chris has a foundation in finance with broad/deep in-the-business experience including product management, marketing/advertising, and supply chain. He is LSS Black Belt certified with a BA in Economics from Cornell and MBA studies at Boston College.

Priya Narasimhan
Associate Director, Finance, Tesco Business Services

Experienced Finance Transformation leader with demonstrated ability to deliver results in a multi-country, matrix and multi-cultural setup. Deep expertise in Retail and Finance functions. Adept in People Management, Change Management, Business Process Design & Improvement, Enterprise Applications and Auditing. 

Maciej "Magic" Piwowarczyk
GBS Executive, ex Global Head of Discovery GBS, ex Accenture BPO Leader

After 20y+ of a very dynamic and successful corporate career (Hewlett Packard – EMEA Business Ops Lead, Accenture – BPO Director, CBRE – EMEA GBS Managing Director, Discovery – Global VP, Head of GBS) in BPO / Shared Services, today Maciej (www.transformwithmagic.com) acts as an independent Advisor, Executive consultant, and Interim Management.

BUSINESS EXCELLENCE incl. Transformation | Change Management | Transitions | Lean & Six Sigma, GBS STRATEGY incl. Scoping, Location, Operating & Governance (TOM) model, Delivery model incl. Outsourcing and TALENT MANAGEMENT incl. High Performing team mobilization, are his KEY SPECIALIZATION areas.

As a thought leader and service futurist for GBS, Maciej is an engaged speaker, industry award judge and he produced several publications. He sits on a few global industry advisory boards incl. SSON.

Advise – design – execute & deliver tangible outcome – while growing People, is what keeps Maciej motivated.

Maciej holds a master’s degree from Warsaw School of Economics. He is a happy father of 2 boys. Sport is his way to recharge the batteries. Working with the majority of cultures globally, being based in Warsaw, he considers himself as a Global Citizen.

Finally, via his Global Career Coaching & Mentoring practice dedicated to Shared Services / Outsourcing Talents, Maciej “delivers his mission” i.e., sharing his experience and growing others across the globe.

Sandeep Poddar
Head of AkzoNobel GBS India Center

A global executive with 2 decades of experience in designing & leading Global Business Services (GBS). Adept at leading teams in virtual environments, implementing intelligent automation, driving business transformation & collaboration, across sectors ( Telecom, IT, Banking, Cement, Consulting, FMCG ) and functions ( Finance, HR, Supply Chain ,Technology).

Laszlo Rab
Director, Revenue Operations EMEA, Novocure

Laszlo Rab is the Revenue Operations Director EMEA at Novocure with responsibility for the EMEA wide revenue process, maintaining patient administration teams and operating the reimbursement function, and collections. Prior to Novocure, Laszlo was the Order-to-Cash Director in Budapest for KCI/3M, now part of Cognizant Digital Operations. In 2019, Rab was recognized with a Merit Award of the year by ACCEE – Association of Credit Managing in Central and Eastern Europe.

April Zanelli Solie
Senior Director, Change Management - Global Business Services, AECOM

Client-focused, energetic organization development professional with an emphasis on implementing global change initiatives, partnering with all levels of the organization to achieve business value, facilitating stakeholder alignment, leadership development, program management and improving corporate culture and team performance.

Excellent communicator and thought partner with the ability to champion and encourage an environment of collaboration and focus towards mutual goal achievement, ability to see the ‘big picture’ and foster strong partnerships.

Philipp Zimmermann
Head of HR Strategy, Siemens Energy

Economist with IT-background - multi-year track record in the consultancy and corporate environment driving both HR and digital transformation.

Core fields of passion and impact: innovation and transformation in people management, design thinking, go-to-market under digital, talent management