Insights: AMERICAS | SSON Analytics

Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your SS&O location questions.

Doing more and doing better with service offerings, analytics and digitalization: Up next for U.S. SSCs

This interactive report covers the latest trends in the U.S. Shared Services landscape, such as service expansion, skills in demand and GBS aspirations. It will also assess automation-readiness in U.S. Shared Services Centers (SSCs) and highlight the importance of digitalization within the GBS. Finally, it shares key performance metrics in finance and HR from SSCs in the U.S. and around the world. Published May 2019.

Processes and people – key drivers to take U.S. Shared Services to the next level


This report will focus on the importance of processes and talent in Shared Services by giving an insight into process mining and human capital analytics. It will also share key metrics on talent and attrition in U.S. Shared Services Centers (SSC). Published April 2019.

The Transformative Potential of Shared Services in Higher Education: What's Behind the Promise and How to Nail the Transition

This report showcases how Shared Services can engender transformational change in operational efficiency within U.S. Higher Education Institutions. It will outline observed changes pre and post-implementation and give a quick insight into a number of key indicators in U.S. Higher Education Shared Service Centers (SSCs). Finally, it lists important factors for successful implementation of Shared Services in Higher Education. Published January 2019.

Shared Services in North America 2019: Workforce Strategies, GBS Objectives, Key Measures of Success

This report reviews the Shared Services landscape in North America to provide insights on workforce strategies, skills being prioritised, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success. Published November 2018

US Higher Education Shared Services Centers: Locations, Processes & Functions, Top Implementation Tips

It's been demonstrated that Shared Services benefits the private sector, and growing evidence indicate that Shared Services can also be effectively applied in the public sector. This report aims to answer some of the most popular questions such as how the Higher Education landscape looks in the US and top tips for successful implementation of Shared Services. Published August 2018

US Shared Services Centers Trends in Talent and Technology 2018

This report delves into the US shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey and the US SSC Q2 survey data blended together. Published July 2018

Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018

SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. This report answers several core questions. Published June 2018

Spotlight on Millennial Talent and Digital Transformation in Canadian Shared Services Centers 2018

SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of millennial talent and digital transformation. Published May 2018

Examining Current Trends in US Higher Education Shared Services Centers

This report analyses current trends for Higher Education Shared Services Centers (SSCs) in the US with regards to knowledge based work and automation. Published on February 2018.

Shared Services in North America 2018: Millennial Talent, Digital Disruption & Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American Shared Services Organizations (SSOs). Published November 2017

Shared Services in U.S. Higher Education & Government: Analysis of the 2017 Landscape

A report put together by blending all recent data (within the last 12 months) to give a combined perspectives of 56 Higher Education and Government shared services organisations in the United States. Published September 2017

U.S. West Coast Shared Services Landscape 2017 (Captive/Hybrid Excluding BPOs)

This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most demand for shared services talent. Published March 2017

Evaluating Shared Services Centre Locations in Latin America (2017)

This 2017 report on Latin America shared services landscape analyzes the 496 captive/hybrid shared services centers (SSCs) identified; a 9% increase in the number of SSCs 12 months ago. Published June 2017

Evaluating Shared Services Locations in Canada (2017)

The shared services industry in Canada has been gaining momentum over the past few years – check out what the landscape looks like today, including the top Canadian locations and industries for shared services centres (SSCs). Compare how the top SSC cities compare in terms of risk, job competitiveness, cost of living and more. Published May 2017

Benchmarking Analysis of U.S. Shared Service Centers 2017

This report covers the results from audience polling sessions conducted during the 21st Annual North American Shared Services & Outsourcing Week in Orlando in March 2017. Find out what your peers in the North American shared services industry said about their shared services organisation. Published March 2017.

Benchmarking Analysis of Shared Service Centres in the U.S. Public Sector 2016

Interested in finding out what the audience members of SSON's Shared Services & Process Improvement for Higher Education & Government 2016 said about their shared services centres? Find out in this benchmarking analysis which covers attrition rate, professional development of talent, average invoice cycle time and more. Published December 2016

Evolution of Latin America Shared Services Centers (Captive/Hybrid excluding BPO) 2016

The Latin America region has been an increasingly attractive location from which to operate shared services centres due to tax incentives, educated labour and its similar timezones and proximity to North America. Trace the region's growth with this visual report. Published June 2016

Evolution of Canadian Shared Service Centers (2000-2015)

Explore the shared services landscape in Canada in this visual report! Get to know the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry Shared Service Center growth over the past 15 years. Published April 2016

Evolution of U.S. Shared Service Centers (2000 - 2015)

Want to know what are the most popular US cities and states as Shared Services Centre locations? Or how graduate talent availability and starting salaries compare across states and affect SSC location selection? Find the answers in this interactive data workbook. Published December 2015