Insights: AMERICAS
Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your Americas SS&O location questions.
Shared Services at a Crossroads: From Execution to Enterprise Value
This Visual Analytics Workbook brings together North American and global research to highlight where transformation is advancing, where it is slowing, and what
Published May 2026
Published May 2026
North America’s Shared Services Transformation 2026: AI, Experience, Talent, and Enterprise Value
The 2026 North America Visual Analytics Workbook from SSON Research & Analytics, explores the themes shaping the next era of Shared Services across the region:
Published January 2026
Published January 2026
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.