Insights: AMERICAS

Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your SS&O location questions.

The Transformative Potential of Shared Services in Higher Education: What's Behind the Promise and How to Nail the Transition
This report showcases how Shared Services can engender transformational change in operational efficiency within U.S. Higher Education Institutions. It will outline observed changes pre and post-implementation and give a quick insight into a number of key indicators in U.S. Higher Education SSC
Published January 2019
Shared Services in North America 2019: Workforce Strategies, GBS Objectives, Key Measures of Success
This report reviews the Shared Services landscape in North America to provide insights on workforce strategies, skills being prioritised, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success.
Published November 2018
US Higher Education Shared Services Centers: Locations, Processes & Functions, Top Implementation Tips
It's been demonstrated that Shared Services benefits the private sector, and growing evidence indicate that Shared Services can also be effectively applied in the public sector. This report aims to answer some of the most popular questions such as how the Higher Education landscape looks in the US
Published September 2018
US Shared Services Centers Trends in Talent and Technology 2018
This report delves into the US shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey and the US SSC Q2 survey data blended together.
Published July 2018
Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018
SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. This report answers several core questions.
Published June 2018
Spotlight on Millennial Talent and Digital Transformation in Canadian Shared Services Centers 2018
SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of millennial talent and digital transformation.
Published May 2018
Examining Current Trends in US Higher Education Shared Services Centers
This report analyses current trends for Higher Education Shared Services Centers (SSCs) in the US with regards to knowledge based work and automation.
Published February 2018
Shared Services in North America 2018: Millennial Talent, Digital Disruption & Customer Experience
Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American
Published November 2017