Insights: ASIA PACIFIC | SSON Analytics

Explore the Shared Services and Outsourcing landscape across the Asia Pacific region with these interactive Visual Analytics Workbooks. Filter by industry, function, process, city and state to find the answers to your APAC SS&O location questions. 

Philippines Shared Services 2019: Moving up the value-chain by leveraging COEs, process mining, data analytics & benchmarking

Close to 100 shared services professionals participated in the live polling conducted during the 10th Philippines Shared Services & Outsourcing Week held on 13-16 August 2019 in Makati, Philippines. Flip through this interactive report to discover the latest Philippines Shared Services trends and strategies. Published September 2019.

Ascending the value chain - Asia-Pacific's SSCs and BPOs need to forge ahead with agility and technology

This visual analytics report will look at how Shared Services and Outsourcing professionals in the Asia-Pacific can capture higher value with agility and technology. It will feature insights from Shared Services professionals about how Asia can maintain its competitive edge and look at challenges faced in building a Centre of Excellence (COE). Next, it will give an overview of risks and challenges facing the BPO industry from the lens of BPO providers. Finally, it will cover benchmarks in detail, by comparing between the East and West on measures of attrition and identifying where Asia-Pacific stands in terms of popular F&A metrics, such as AP Invoice Cycle Time and Day Sales Outstanding (DSO). Published July 2019.

Shared Services in China on the cusp of achieving digitally-enabled Shared Services, but challenges remain

This report will cover digitalization in China's Shared Services Centers (SSCs) from two lens - common difficulties in IA/RPA projects and data readiness for automation. It will also compare key performance metrics between China and the U.S. Published May 2019. 

Malaysian SSCs poised to offer better customer experience and capture higher value with Intelligent Automation (IA)

This report will look through results from live audience polling sessions conducted with nearly 70 shared services professionals at the 7th Malaysian Shared Services & Outsourcing Week, held in Kuala Lumpur from 22nd - 24th April 2019. Published May 2019.

GBS aspirations, navigating talent and tax woes at the top of the agenda for Shared Services Centers in the Philippines

This report will highlight themes in the Philippines Shared Services landscape such as an interest in Global Business Services (GBS), talent management and cost constraints arising from the latest tax reforms. It will list certain factors that firms should look out for when implementing a GBS and suggest tips on how Shared Services Centers can better manage talent. Finally, it will compare talent availability and operational costs in different cities domestically and internationally. Published March 2019.

Harnessing talent and data to power the future of Shared Service Centres (SSCs) in China

This report aims to provide a snapshot on existing skills deficits in Chinese Shared Service Centres (SSCs) and offer tips on how SSCs can bridge these skills gaps. Finally, it will illustrate the broad applicability of data analytics across the enterprise and trace a roadmap on how SSCs can enhance their data analytics capabilities. Published January 2019

The Evolution of ANZ Shared Services across the maturity curve: Trends in operating model, outsourcing, service offerings, IA & talent management

This interactive report showcases the different strategies, goals and challenges faced by Shared Services of various maturity level in ANZ. Key themes include scope expansion, the changing outsourcing landscape, the digital workforce and talent managementPublished January 2019.

Malaysia's Shared Services 2019: Talent is increasingly competitive but IA's impact still hampered by incomplete ecosystem

This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry. Published December 2018.

China Shared Services Analysis Shows Large Segment of Mature Centers Underestimating Capabilities

This interactive report analyses the results from onsite polling conducted with more than 150 shared services professionals during the 7th Annual Shared Services & Outsourcing Week China, held on 23-24 Oct 2018 in Shanghai. Published November 2018.

Shared Services in Asia 2018: Next-Generation Workforce, Digital Disruption, Higher-value Tasks, Customer Experience & Operational Metrics

This report dives into key themes in Asia's shared services landscape - Next Generation Workforce, Digital Disruption, Higher-value Tasks, Customer Experience and Operational MetricsPublished July 2018

中国共享服务趋势2018: 人才供应,用户体验战略,性能指标

这份互动化分析报告提供了中国作为共享服务或业务流程外包交付地点的全方位动态资料,以帮助回答核心问题. 出版 2018 年 7 月

Shared Services China 2018: Talent Availability, CX Strategies, Metrics

SSON Analytics surveyed Shared Services professionals in China and blended the results with proprietary data to explore trending themes in the Chinese Shared Services landscape such as GBS objectives, key measures of CX strategy and function-specific talent availability. Published July 2018

Insights from the 21st Australasian Shared Services & Outsourcing Week 2018

This report analyses the results from onsite polling conducted with more than 130 shared services professionals during the 21st Australasian Shared Services & Outsourcing Week, held on 13-14 June 2018 in Melbourne. Published June 2018

Spotlight on Philippines 2018: Skill Deficits, Global Business Services (GBS) Objectives, and Tips to Drive Performance Improvement

SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends. Published May 2018

Insights from the 6th Malaysian Shared Services & Outsourcing Week 2018

This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur. Published May 2018.

共享服务在中国 – 概况研究

这份可视化互动报告分析了中国共享服务中心的相关调查数据,为人才管理的挑战以及中国智能自动化领域提供了深入的见解。2018 年 4 月出版

Examining 2018 Trends in ANZ Shared Services Centres

This report analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs). Published March 2018.

Malaysian Shared Services Landscape 2018: Talent, Technology & Knowledge Work

Blending data from SSON Analytics proprietary database and responses from SSON's Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian SSCs - Talent, Technology and Knowledge Work. Published January 2018.

Benchmarking Analysis of China Shared Services Centres in 2017

This report showcases the latest Chinese shared services landscape, including results from live audience polling conducted with over 150 shared services professionals at SSON's 6th Annual Shared Services & Outsourcing Week China, held in Shanghai in Oct 2017. Published November 2017

Benchmarking Analysis of Philippines Shared Services Centers in 2017

This report reveals the results from live audience polling conducted with over 200 shared services professionals at SSON's 8th Philippines Shared Services & BPO Week, held in Manila in August 2017. Published August 2017

Evaluating the Growth of the ASEAN Shared Services Market (2017)

This interactive report presents a comparison between the top shared services centre hotspots in the ASEAN region. Published July 2017

Analysis of the Philippines Shared Services Landscape 2017 (Captive/Hybrid)

This report on the Philippines shared services landscape analyzes the 201 captive/hybrid shared services centers (SSCs) identified; a 11% increase in the number of SSCs compared to 12 months ago. Published June 2017

Evaluating Shared Services Locations in Australia & New Zealand (2017)

This interactive report analyses the shared services landscape of Australia & New Zealand (ANZ), including the top cities and states for shared services centres and regional function and industry analysis. Compare ANZ locations with data on salaries, cost of living, overhead operational costs, job market competition, flight connectivity, and risk resiliance. Published May 2017.

Audience Benchmarking Results from Shared Services & Outsourcing Week Asia 2016

Fresh out of Shared Services & Outsourcing Week Asia 2016, here are the results from the audience polling session. Find out how your Asian shared services centre measures up in terms of attrition rate, invoice cycle time and robotic process automation integration. Published December 2016


我们第二份针对中国共享服务中心的报告呈现了更深入的业内与过程的全球行业对标分析。您将能了解更多有关处理时间周, 应付账款发票率, 以及中国共享服务中心所服务的市场的详情。 This is a Mandarin Chinese translation of our report "Benchmarking Analysis of Chinese Shared Services". Published July 2016

Benchmarking and Talent Analysis of ASEAN Shared Services Centres 2016

Get the complete picture of the ASEAN shared services landscape, including the location of centres across the region, functions serviced, growth of SSCs, and key benchmarking metrics such as AP invoice cycle time, AP invoice processing accuracy, and attrition rates. Published August 2016

Benchmarking Analysis of Chinese Shared Service Centres 2016

Our second report on Chinese shared services centres presents a more in-depth view of these centres' internal organisation and processes set against the global industry. Find out more about processing time cycles, cost-per-invoice rates and the markets SSCs in China service. Published July 2016

Philippines Market Deep Dive: Captive SSCs and BPOs (2000 – 2015)

Explore the shared services and BPO landscape in the Philippines in this visual analytics workbook. Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns. Published April 2016

Evolution of Australia & NZ Shared Service Centres (2000-2015)

Although it will come as no surprise that Sydney and Melbourne are ANZ’s top shared services locations (containing 53% of total SSCs in the region), did you know that Brisbane is the new hub for the upcoming function of Data Analytics? Published March 2016

Malaysian Market Deep-Dive: Captive & Outsourced Delivery Centres (2000 - 2015)

Explore the growth trends in the Malaysian service delivery market over the past 15 years to understand the current landscape. This deep dive analysis includes function breakdown, customer geographies, salary variations by state and industry, and transactional vs. high value processes. Published January 2016

Enter the Dragon: The Rise of Chinese Shared Services Centres 2016

From 2013-2015 SSON’s membership in China doubled. Geo-analysis of the China SSC landscape over the last decade suggests this rapid growth is no coincidence. Play with the data to understand the factors that are fueling this growth. Last updated February 2016

Growth of Shared Services Centres in the ASEAN region 2016

There has been a huge surge of Shared Services Centres (SSCs) operating within the ASEAN region, with a 67% increase in the past 5 years alone. But what’s the story behind this increase? Explore the factors influencing this shifting landscape. Last updated February 2016