Insights: ASIA PACIFIC
Explore the Shared Services and Outsourcing landscape across the Asia Pacific region with these interactive Visual Analytics Workbooks. Filter many facets to find the answers to your APAC SS&O location questions.
Ascending the value chain - Asia-Pacific's SSCs and BPOs need to forge ahead with agility and technology
This visual analytics report will look at how Shared Services and Outsourcing professionals in the Asia-Pacific can capture higher value with agility and technology. It will feature insights from Shared Services professionals about how Asia can maintain its competitive edge and look at challenges...
Published July 2019
Published July 2019
Shared Services in China on the cusp of achieving digitally-enabled Shared Services, but challenges remain
This report will cover digitalization in China's Shared Services Centers (SSCs) from two lens - common difficulties in IA/RPA projects and data readiness for automation. It will also compare key performance metrics between China and the U.S.
Published May 2019
Published May 2019
Malaysian SSCs poised to offer better customer experience and capture higher value with Intelligent Automation (IA)
This report will look through results from live audience polling sessions conducted with nearly 70 shared services professionals at the 7th Malaysian Shared Services & Outsourcing Week, held in Kuala Lumpur from 22nd - 24th April 2019.
Published May 2019
Published May 2019
GBS aspirations, navigating talent and tax woes at the top of the agenda for Shared Services Centers in the Philippines
This report will highlight themes in the Philippines Shared Services landscape such as an interest in Global Business Services (GBS), talent management and cost constraints arising from the latest tax reforms. It will list certain factors that firms should look out for when implementing a GBS and...
Published March 2019
Published March 2019
Harnessing talent and data to power the future of Shared Service Centres (SSCs) in China
This report aims to provide a snapshot on existing skills deficits in Chinese Shared Service Centres (SSCs) and offer tips on how SSCs can bridge these skills gaps. Finally, it will illustrate the broad applicability of data analytics across the enterprise and trace a roadmap on how SSCs can enha...
Published February 2019
Published February 2019
The Evolution of ANZ Shared Services across the maturity curve: Trends in operating model, outsourcing, service offerings, IA & talent management
This interactive report showcases the different strategies, goals and challenges faced by Shared Services of various maturity level in ANZ. Key themes include scope expansion, the changing outsourcing landscape,...
Published January 2019
Published January 2019
Malaysia's Shared Services 2019: Talent is increasingly competitive but IA's impact still hampered by incomplete ecosystem
This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry.
Published December 2018
Published December 2018
China Shared Services Analysis Shows Large Segment of Mature Centers Underestimating Capabilities
This interactive report analyses the results from onsite polling conducted with more than 150 shared services professionals during the 7th Annual Shared Services & Outsourcing Week China, held on 23-24 Oct 2018 in Shanghai.
Published December 2018
Published December 2018
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