Future of GBS: 5 Focus Areas
Posted by Syazana Lim on August 13, 2021
In SSON Research & Analytics’ The Future of GBS is Digital Analytics Workbook, 140 organizations were surveyed to understand the future priorities of Global Business Services (GBS) as they continue to evolve to being much more than just drivers of standardization and cost gains.
Respondents were asked to rank their current capability vs future relevance on a scale from 1-5 (1 being very high, 5 being very low) across various areas such as Future of Work, Processes, Tools, Data, Value-added Services, Global Platform, Integrated Ecosystem, Center of Excellence and Realizing Cost Efficiencies.
The infographic below shares the Top 5 Focus Areas for the Future of GBS. There is still a wide gap to fill and improve on from the current capabilities to what is envisioned for the future of GBS. For more data and full results, read the analytics workbook here.
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.