State of Industry 2026: Global SSO/GBS Outlook
Your first look at the year's most important research
RegisterKick off 2026 with the definitive benchmark on the future of Shared Services and Global Business Services. The State of the Industry 2026 survey & report distills global data from hundreds of SSOs and GBS organizations to reveal where the industry is heading, what’s driving top performance, and how leaders are adapting to seize the next wave of opportunity.
In this exclusive webinar, we’ll share key findings you won’t find anywhere else—backed by hard data, global trends, and real-world examples from the highest-performing organizations in our research.
You’ll leave with a clear view of:
- AI & Digital Maturity – The practical impact of Generative AI, automation, and data analytics on operating models and value delivery.
- Evolving Services & Value Creation – How leading GBS organizations are moving beyond transactional delivery to solution-led, high-impact models.
- Talent Strategies That Work – Where leaders are investing in upskilling, retention, and capability building to close skill gaps and future-proof operations.
This is the most comprehensive, globally validated review of the industry—presented for the first time in 2026. If you want the facts that will shape your strategy this year, you can’t miss it.
Reserve your seat now to get the insights that will define the year ahead.
Speakers:
Naomi Secor
Global Managing Director
SSON Research & Analytics
Barbara Hodge
Global Editor and Principal Analyst
SSON Research & Analytics
Tom Bangemann
Head of Data, Development & Research
SSON Research & Analytics
Register
