State of Industry 2026: Global SSO/GBS Outlook

About This Webinar

Kick off 2026 with the definitive benchmark on the future of Shared Services and Global Business Services. The State of the Shared Services and Outsourcing Industry 2026 survey & report distills global data from hundreds of SSOs and GBS organizations to reveal where the industry is heading, what’s driving top performance, and how leaders are seizing the next wave of opportunity.

In this exclusive webinar, we’ll share key findings you won’t find anywhere else – backed by hard data, global trend charts, and real-world examples from the highest-performing organizations uncovered in our research.

You'll leave with a clear view of:

• AI & Digital Maturity
  The practical impact of Generative AI, automation, and data analytics on operating models and value delivery.
• Evolving Services & Value Creation
  How leading GBS organizations are moving beyond transactional delivery to solution-led, high-impact models.
• Talent Strategies That Work
  Where leaders are investing in upskilling, retention, and capability-building to close skill gaps and future-proof operations.

This is the most comprehensive, globally validated, review of the industry – presented for the first time in 2026. If you want the facts that will shape your strategy this year, you can’t miss it.

Reserve your seat now to get the insights that will define the year ahead.