Are you prioritizing Process Automation and Data Digitization?
Posted by Barbara Hodge on February 1, 2023
The past two years have driven a shift in the workplace and put the spotlight on two pre-existing performance enablers: process automation and the need to digitize data.
Structuring and digitizing data is a requirement for all digital ambitions. Our research confirms that intelligent document processing and OCR are the two primary solutions supporting this shift... But that there is a significant gap still to be closed (over 50%!).
Automation skills remain a priority but today they are partnered with capabilities around process design and continuous improvement, and are clearly built on data management.
What is encouraging is that shared services and global business services are playing a critical role in supporting the enterprise digital agenda: 85% of the market confirm they play a part in this, compared to 73% a year ago.
Research & Analytics' latest Visual Analytics Workbook - Shared Services & GBS Strategic Objectives and Capabilities - reflects the current status of service delivery models operating under pressure of a VUCA world but continuing to deliver.
Note: Access to these workbooks are exclusively by subscription, and by subscribing to SSON Research & Analytics, you also have easy access to critical benchmark metrics, visual trend reports, the shared services global “atlas” of SSO locations, and the IA universe. Learn more or sign up at the SSON-RA portal here.
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.