ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
Posted by Yasmine Abdel on July 2, 2019
Scaling Intelligent Automation (IA) initiatives can be an exciting time for businesses but it will also present various challenges.
Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.
A COE lays the foundation for building and supporting bots and establishes metrics and reporting standards. When established early in the automation journey, it enables companies to deploy more bots in a shorter time.
What are the 4 critical building blocks for establishing a successful COE?
Source: 1. The Great RPA COE Challenge, SSON (2019), 2. A Guide to Building an Impactful RPA Center of Excellence, Kryon (2017), 3. Building A Center Of Expertise To Support Robotic Automation, Forrester (2014)
Note: Find out more about IA adoption in the current Shared Services landscape, stall points in scaling up and key ingredients in establishing a Center Of Excellence (COE) in SSON Research & Analytics' new viusal analytics report: Getting from good to great: The next frontier in Intelligent Automation
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.