Insights: AMERICAS

Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your SS&O location questions.

Evaluating Shared Services Centre Locations in Latin America (2017)
This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as where the SSCs hotspots are in the West Coast, what functions are most popular and what are the emerging functions or where in the West Coast is there most...
Published June 2017
Evaluating Shared Services Locations in Canada (2017)
The shared services industry in Canada has been gaining momentum over the past few years – check out what the landscape looks like today, including the top Canadian locations and industries for shared services centres (SSCs). Compare how the top SSC cities compare in terms of risk...
Published May 2017
Benchmarking Analysis of U.S. Shared Service Centers 2017
This report covers the results from audience polling sessions conducted during the 21st Annual North American Shared Services & Outsourcing Week in Orlando in March 2017. Find out what your peers in the North American shared services industry said about their shared services organisation.
Published April 2017
Benchmarking Analysis of Shared Service Centres in the U.S. Public Sector 2016
Interested in finding out what the audience members of SSON's Shared Services & Process Improvement for Higher Education & Government 2016 said about their shared services centres? Find out in this benchmarking analysis which covers attrition rate, professional development of talent, average...
Published December 2016
Evolution of Latin America Shared Services Centers (Captive/Hybrid excluding BPO) 2016
The Latin America region has been an increasingly attractive location from which to operate shared services centres due to tax incentives, educated labour and its similar timezones and proximity to North America. Trace the region's growth with this visual report.
Published June 2016
Evolution of Canadian Shared Service Centers (2000-2015)
Explore the shared services landscape in Canada in this visual report! Get to know the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry Shared Service Center growth over the past 15 years or so.
Published May 2016
Evolution of U.S. Shared Service Centers (2000 - 2015)
Want to know what are the most popular US cities and states as Shared Services Centre locations? Or how graduate talent availability and starting salaries compare across states and affect SSC location selection? Find the answers in this interactive data workbook. Published December 2015
Published February 2016
A Decade of Global Process Ownership: The Story So Far
The growth of the GPO role over the past decade has been explosive, with the number of GPOs almost doubling in the past three years alone. Explore the locations, functions, processes and industries that are fueling this growth.
Published January 2016