Shared Services / GBS Best Practices
Top 20 Most Admired SSO/GBS 2025 Benchmarking Analysis
SSON Research & Analytics releases the 2025 list and benchmarks of the Top 20 Most Admired Shared Services Organizations (SSO) and Global Business Services
Published September 2025
Published September 2025
Owning End-to-End: GPOs at the Heart of GBS Value Creation
Grounded in insights drawn from European respondents across SSON Research & Analytics’ latest studies, we’ll explore what GBS reinvention looks like on...
Published June 2025
Published June 2025
Global State of the Shared Services Industry 2025: Service Management
This visual analytics workbook dives deeper into service management and is part of the “State of the Industry 2025” series.
Published May 2025
Published May 2025
Global State of the Shared Services Industry 2025: Data Analytics
This visual analytics workbook dives deeper into data analytics and is part of the “State of the Industry 2025” series.
Published May 2025
Published May 2025
Global State of the Shared Services Industry 2025: Process Ownership & Improvement
This visual analytics workbook dives deeper into process ownership, optimization and impact and is part of the “State of the Industry 2025” series.
Published May 2025
Published May 2025
Global State of the Shared Services Industry 2025: Global Footprint
This visual analytics workbook dives deeper into SSO/GBS global footprint and is part of the “State of the Industry 2025” series.
Published May 2025
Published May 2025
Global State of the Shared Services Industry 2025: Scope of Work
This visual analytics workbook dives deeper into SSO/GBS scope of work and is part of the “State of the Industry 2025” series.
Published May 2025
Published May 2025
Global State of the Shared Services Industry 2025: Strategy & Objectives
This visual analytics workbook dives deeper into SSO/GBS strategic targets and top objectives and is part of the “State of the Industry 2025” series.
Published May 2025
Published May 2025
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.