Agentic AI in Global Business Services
From task-based automation to autonomous decision-making
Posted by Barbara Hodge on November 12, 2025
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Global Business Services (GBS) is once again on the brink of transformation. A decade ago, robotic process automation introduced digital labor, reshaping repetitive work. More recently, generative AI (GenAI) brought conversational intelligence to decision-making. Both created value - but their impact pales in comparison to what’s emerging now: Agentic AI.
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