Technology & Automation

Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your SS&O location questions.

Intelligent Automation Adoption in United States Business Services
This report provides a snapshot of the Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU).
Published September 2017
Intelligent Automation: Deep dive into BFSI Shared Services Organisations
This report highlights the learnings from a survey to 24 shared services organisations from the Banking, Financial Services & Insurance (BFSI) industry on their experiences implementing intelligent automation (IA) within their organisations to date.
Published September 2017
2017 Pulse Check: Intelligent Automation in U.S. Shared Services Market
This report is put together from a variety of sources including profiles and a live audience polling of 325 US shared service professionals during the 4th Intelligent Automation Summit held in Chicago in August 2017.
Published August 2017
Intelligent Automation Universe – H1 2017 Vendor Update
The Intelligent Automation Universe (IAU) contains real-time data gathered from IA customers & vendors globally. This report provides a sample of multiple software vendors' product capabilities and customer footprints.
Published July 2017
Intelligent Automation Universe – Q1 2017 Market Update
What are the most popular implementations of Intelligent Automation within shared services organisations and global business support services? This interactive report presents key data insights from our data tool, the Intelligent Automation Universe.
Published May 2017
2016 Pulse Check: RPA in Shared Services
Straight out of SSON's Robotic Process Automation in Shared Services Summit, get the results of the polling sessions conducted with our audience. This report covers various facets of RPA-implementation including cost, duration, benefits and challenges.
Published December 2016
Robotic Process Automation in Shared Services: Hype vs. Reality
It’s no secret that robotic process automation (RPA) has had a transformative impact on back office processes. But what is the reality of this impact beyond the hype? This visual analytics workbook compares shared services centres that have implemented RPA against centres that have not begun to
Published June 2016