Insights: EMEA

Explore the Shared Services and Outsourcing landscape across Europe with these interactive Visual Analytics Workbooks. Filter by industry, function, process, city and state to find the answers to your European SS&O location questions. 

European Global Business Services: Digitisation and Key Strategies to Drive Value in the 2020s
In the 2020s, the European Global Business Services landscape will continue to grow and mature. Its end-to-end view on both process and technology is the one of the best operating models for enterprises to drive digital transformation to create considerable value.
Published October 2020
Re-entry Strategies of European SSOs & GBS
SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. This interactive report analyses the data from European respondents to uncover trends and strategies specific for the region. Dive into this report to find the answers to these questions:
Published July 2020
Digitisation accelerates innovation and expansion in European Shared Services
Shared Services and Global Business Services (GBS) in Europe are set to double down on digitisation in 2020 to reach new heights in service delivery. This interactive report will showcase insights from a survey of more than 60 European Shared Services and GBS professionals,
Published December 2019
Middle Eastern SSCs are striving to add more value by expanding service scope and leveraging automation, but change management remains a huge hurdle to surmount
 This year, Shared Services in the Middle East are expanding their service scope and progressing towards digitally-enabled Shared Services. This workbook will look at strategies for scope expansion and list stall points faced when implementing digital initiatives. It will a...
Published August 2019
Nordic Transformation 2019: Digital Leadership, Change Management & People crucial alongside Technology
European Business Services are at the forefront of change with enterprise transformation being the top objective for 2019. This report examines how the Nordic region is embracing the expanding array of technology available, and explore key areas to take into consideration for successful...
Published August 2019
Transforming Shared Services Centres (SSCs) in the DACH region by leveraging GBS, digitalisation, automation & analytics
This interactive report examines 3 key themes in the DACH region: 1) Global Business Services, 2) Finance Transformation and 3) HR Transformation. Flip through to learn more on how SSCs in the DACH region can transform their operations through digitalisation and automation, as well as benchmark t...
Published July 2019
European Shared Services 2019: Increased automation, data analytics & GBS to drive enhanced customer experience
More than 200 shared services professionals participated in the live polling conducted during the 19th European Shared Services & Outsourcing Week held on 13-16 May 2019 in Lisbon, Portugal. Flip through this interactive report to discover the latest European Shared Services trends and strate...
Published July 2019
Evaluating Egypt as a Shared Services Destination in 2019: The data facts
This visual analytics report leverages data from SSON Analytics' City Cube to provide a fully comprehensive, dynamic and up-to-date overview of all location considerations applicable to Egypt as a Shared Services location.
Published May 2019