Insights: EMEA | SSON Analytics

Explore the Shared Services and Outsourcing landscape across Europe with these interactive Visual Analytics Workbooks. Filter by industry, function, process, city and state to find the answers to your European SS&O location questions. 

Digital Innovation & Business Transformation in the Nordic Region 2018

SSON Analytics has blended proprietary and public data on the Nordic region to explore the key themes of the upcoming Nordic Business Transformation 2018. Flip through the pages to find out more on business transformation and digital innovation in the Nordic Business Services landscape. Published August 2018

Germany vs Europe: Key Measures of Success, GBS Strategies, Digital Disruption

SSON Analytics has blended survey results with proprietary data to analyse how German Shared Services Organisations (SSOs) match up to other European SSOs on a number of key trending topics such as automation journey and GBS strategies. Published August 2018

Evolution of Workforce and Technology in European Shared Services Centres 2018

This report delves into European shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey. Published July 2018

Shared Services in Europe 2018: Millennial Talent, Digital Disruption & Customer Experience

SSON Analytics has surveyed leaders of European Shared Services Organisations to dive into the key themes of the upcoming European Shared Services & Outsourcing Week 2018. Flip through this analytics report to find out more on Millennial TalentDigital Disruption and Customer Experience in European Shared Services Organizations (SSOs). Published February 2018

Shared Services in the Middle East: 2018 Trends & Cost Comparisons

This report dives into the Middle East region to map out all shared services centres (SSCs) in our database and give a snapshot of who they are. It also compares overhead operations costs across the Top 5 SSC cities and Top 5 emerging cities. Published January 2018

Analysis of the DACH Shared Services Landscape 2017

This report analyses the 222 shared services centers (SSCs) identified across Germany, Austria and Switzerland (DACH). Published August 2017

Evaluating Shared Services Centre Locations in Middle East & North Africa (2017)

This 2017 report on the Middle East and North Africa shared services landscape analyzes 190 captive/hybrid shared services centers (SSCs) in the region; an 8% increase in the number of SSCs 6 months ago. Published June 2017

Analysis of the Nordic Shared Services Landscape 2017 (Captive/Hybrid)

This 2017 report on the Nordic shared services landscape analyses 138 captive/hybrid shared service centres (SSCs) in the region. Published July 2017.

Benchmarking Analysis of European Shared Services Centres 2017

This report showcases the results from live audience polling that was conducted with more than 200 shared services professionals at SSON's 17th European Shared Services & Outsourcing Week, held in Manchester, UK, in May 2017. Published May 2017

Benchmarking Analysis of DACH Shared Service Centres 2016

This report contains an analysis of the audience polling results from Jahresforum Shared Services & Outsourcing Woche 2016. Focusing on shared services centres within the DACH region of Germany, Austria and Switzerland, discover how your centre compares in terms of e-voicing adoption rates, attrition rates and more. Published December 2016

MENA Shared Services Landscape 2016 (Captive/Hybrid Excluding BPOs)

This report provides an overview of shared services within the Middle East and North Africa (MENA) region, diving into data on the distribution, functions and attrition rates of centres located there. This report also features the polling results from Shared Services & Outsourcing Week Middle East 2016. Published November 2016

DACH Shared Services Centres Landscape 2016 (Captive/Hybrid excluding BPO)

The DACH region of Germany, Austria and Switzerland hosts the headquarters of many shared services centres yet there exists a prevalent trend of near-shoring to neighbouring CEE countries. Take a look at this visual report to view breakdowns of DACH SSCs across different parameters. Published August 2016

Evolution of Captive SSCs & BPOs in the Iberian Region 2016

The Iberian region of Spain and Portugual has a long history as an attractive nearshore shared services location for European and African companies. Through this report, understand the functions and industries that are being serviced across the region, including city drilldowns and SSC growth. Published July 2016

Evolution of Central & Eastern Europe Shared Service Centres 2016 (Captive/Hybrid excl. BPO)

Central & Eastern Europe has experienced a massive growth in shared services & outsourcing activity over the past 15 years. Emerging countries such as Bulgaria, Lithuania and Croatia are seeing huge growth, although well-established Poland still has the most centres. Published March 2016

Evolution of UK & Ireland Shared Service Centres (2000-2015)

Did you know that 19% of UK & Ireland SSCs are located in Dublin, making it the region's most popular SSC location? And that while England has the most SSCs servicing traditional functions, Ireland and Scotland have more centres servicing emerging functions? View this report for more insights. Published February 2016

The Evolution of Shared Services Centres in the Nordic Region 2016

The Shared Services landscape in the Nordic region is changing. While the number of centres is still increasing, there is also a growing trend of SSC migration away from the region by multinational companies. Investigate the factors that are influencing this shifting landscape. Published February 2016