Insights: EMEA
Explore the Shared Services and Outsourcing landscape across EMEA with these interactive Visual Analytics Workbooks. Filter many facets to find the answers to your EMEA SS&O location questions.
Digital, Data, and Developing AI: The New Face of GBS In Western Europe
As the shared services model repositions itself for the data-driven, digital, ecosystem we see tremendous new potential for ambitious leaders. The competition regarding talent remains critical, as does finding talent with the right skills and capabilities required.
Published April 2024
Published April 2024
Europe 2024: The Key Trends Defining GBS Expansion
The global shared services industry is experiencing a period of seismic change. The traditional model, built upon standardization and cost-efficiency, is being swept away by a powerful confluence of technological advancements and an ever-evolving business landscape.
Published January 2024
Published January 2024
SSO & GBS Europe 2023: A pathway for innovation and digital growth through Data, Digitization, and Integration
Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization.
Published June 2023
Published June 2023
Shared Services as a Pillar of Corporate Strategy: Transformation Accelerated by Technology, Data and People
As global markets continue to be challenged by inflation and workforce scarcity, EMEA based shared services are promoting resiliency by operating as pillars of corporate strategy.
Published May 2023
Published May 2023
Key Trends & Insights, European Shared Services & GBS Organisations, 2023
Shared Services and GBS organisations are having a pivotal moment. There has never been a greater time for progressive GBS leaders to step up to the next level to redefine operating model, reposition for purpose, lead with growth, operate with agility, and deliver value through intelligence.
Published December 2022
Published December 2022
Driving Greater Value in European GBS & Shared Services: Scope Expansion, Improved Customer Centricity & End-to-End Ownership
Scope expansion, driving greater value-add, and end-to-end process optimisation are three key priorities of European Shared Services & GBS. Delve into this interactive Visual Analytics Workbook to uncover which services are being integrated into Shared Services & GBS
Published July 2022
Published July 2022
Navigating European GBS & Shared Services in 2022: Advancing Maturity, Rethinking Service Delivery Models & Digital Transformation
What are the key priorities and objectives for European Global Business Services (GBS) and shared services in 2022? How have service delivery models, future of work strategies, experience management, and digital agenda evolved in the post-pandemic world?
Published January 2022
Published January 2022
EMEA SSO Strategies: Impact of the Pandemic One Year On
This interactive Visual Analytics Workbook analyzes the data from EMEA respondents to uncover trends and various strategies taken across talent, technology, resourcing, and Future of Work, specific for the region.
Published May 2021
Published May 2021
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