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Posted by sian.jenkins@dart-institute.com on October 23, 2017
The Middle East and North Africa (MENA) is home to 190 captive/hybrid shared services centres (SSCs). The region is unique for the multiple languages it represents, as well as the fairly regional nature of many of its business entities. That explains to a large extent why most of the shared services support on or nearshore business unit activities.
What's notable is that the most expensive location, in terms of office space and salary, is also the most popular: Dubai, in the United Arab Emirates, hosts nearly 30% of the total shared services centers in the region, and in the last six months alone has seen significant growth in the sector (28% compared to the number of centers at the start of 2017).
Figure 1: Range of average salary costs for typical shared services roles across MENA region.
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