Global Business Services in 2026
How To Develop the Leadership Capabilities that Deliver Success
Posted by Naomi Secor on December 5, 2025
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GBS is taking on a bigger role in enterprise transformation, and the skills required to lead it are evolving just as fast. This infographic distills key insights from SSON Research & Analytics latest GBS Trends data, covering rising GBS adoption, automation gaps, strategic priorities, and the capabilities that define high-performing teams.
Download the infographic to benchmark your GBS and understand the skills today’s leaders need to stay ahead.
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SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.