Analytics Workbooks

Evolution of Latin America Shared Services Centers (Captive/Hybrid excluding BPO) 2016
The Latin America region has been an increasingly attractive location from which to operate shared services centres due to tax incentives, educated labour and its similar timezones and proximity to North America. Trace the region's growth with this visual report.
Published June 2016
Robotic Process Automation in Shared Services: Hype vs. Reality
It’s no secret that robotic process automation (RPA) has had a transformative impact on back office processes. But what is the reality of this impact beyond the hype? This visual analytics workbook compares shared services centres that have implemented RPA against centres that have not begun to
Published June 2016
Philippines Market Deep Dive: Captive SSCs and BPOs (2000 – 2015)
Explore the shared services and BPO landscape in the Philippines in this visual analytics workbook. Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns.
Published May 2016
Evolution of Canadian Shared Service Centers (2000-2015)
Explore the shared services landscape in Canada in this visual report! Get to know the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry Shared Service Center growth over the past 15 years or so.
Published May 2016
Global Report 2016: State of the Shared Services & Outsourcing Industry
The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide. Publish...
Published April 2016
Evolution of Australia & NZ Shared Service Centres (2000-2015)
Although it will come as no surprise that Sydney and Melbourne are ANZ’s top shared services locations (containing 53% of total SSCs in the region), did you know that Brisbane is the new hub for the upcoming function of Data Analytics? Published March 2016
Published March 2016
Evolution of Central & Eastern Europe Shared Service Centres 2016 (Captive/Hybrid excl. BPO)
Central & Eastern Europe has experienced a massive growth in shared services & outsourcing activity over the past 15 years. Emerging countries such as Bulgaria, Lithuania and Croatia are seeing huge growth, although well-established Poland still has the most centres. Published Ma...
Published March 2016
Evolution of UK & Ireland Shared Service Centres (2000-2015)
Did you know that 19% of UK & Ireland SSCs are located in Dublin, making it the region's most popular SSC location? And that while England has the most SSCs servicing traditional functions, Ireland and Scotland have more centres servicing emerging functions? View this report for more insights.
Published March 2016