Analytics Workbooks
Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation
Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation
Published March 2018
Published March 2018
Examining 2018 Trends in ANZ Shared Services Centres
This report analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs)
Published March 2018
Published March 2018
SSON's Annual State of Shared Services & Outsourcing Industry Survey Results 2018: Talent Focus
This 2nd report from our annual State of Shared Services and Outsourcing Industry survey (2018) explores key talent-related themes in Shared Services. Flip through the pages to find out the responses from more than 620 Shared Services professionals globally who responded to the survey.
Published February 2018
Published February 2018
Examining Current Trends in US Higher Education Shared Services Centers
This report analyses current trends for Higher Education Shared Services Centers (SSCs) in the US with regards to knowledge based work and automation.
Published February 2018
Published February 2018
Intelligent Automation in the Nordics 2018
This report offers a snapshot of the Intelligent Automation (IA) landscape in the Nordics region. Which companies are adopting IA? Which IA software vendors & consultancies have customer footprint in the Nordics? What IA strategies are in place for SSOs in Western Europe & the Nordics?
Published February 2018
Published February 2018
Shared Services in Europe 2018: Millennial Talent, Digital Disruption & Customer Experience
SSON Analytics has surveyed leaders of European Shared Services Organisations to dive into the key themes of the upcoming European Shared Services & Outsourcing Week 2018.
Published February 2018
Published February 2018
Malaysian Shared Services Landscape 2018: Talent, Technology & Knowledge Work
Blending data from SSON Analytics proprietary database and responses from SSON's Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian SSCs - Talent, Technology and Knowledge Work.
Published January 2018
Published January 2018
SSON's Annual State of Shared Services & Outsourcing Industry Survey Results 2018
This year's survey delves into the most popular organizational models, the transition from transactional to knowledge work, and how the Shared Services community is embracing Intelligent Automation in 2018. Responses from more than 620 Shared Services professionals from all parts of the world...
Published January 2018
Published January 2018
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
Contact us
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.