Resource Center
Stop Waiting for a Mandate. Start Making a Case.
Here’s the reality: GBS could become a frontline player in enterprise growth. But only a few know how to activate that potential.
The Missed Opportunity Sitting in Your Operating Model
What is happening? Many GBS organizations confuse digital capability with digital impact. They stack tools on top of outdated logic. They optimize old models...
How to Drive an Effective Talent Strategy for Shared Services
This report empowers shared services leaders in building a highly skilled, motivated, and future-ready talent pipeline.
Inside GBS: What’s Changing, and Why It Matters Now
Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,
Beyond Cost: How the World’s Best GBS Are Redefining Value and Impact
Drawing on SSON Research & Analytics’ World’s Best GBS 2025 study, this article explores the strategies that set top performers apart...
Global State of the Shared Services Industry 2025 Workbook
Every year, SSON Research & Analytics surveys the global shared services and outsourcing market to identify year-on-year progress, new trends, and opportunities
GBS as a Catalyst for Growth
Valuable insights into the strategic importance of GBS in driving enterprise growth and thus shifting from cost-containment towards core business support...
Mind the Gap: Rethinking Roles, Skills, and Talent for the Digital GBS Era
We talk a lot about digital transformation, but most teams are still relying on outdated workflows, legacy job descriptions, and manual handoffs.
Just dropped the highlights from our webinar - talent, risk, and location strategy. Here’s the gist.
The highlights from our recent webinar on location strategy include our research findings on talent, risk, and opportunity.
It’s Official—GBS has Outgrown Its Old Job Description.
Global Business Services has moved beyond its origins in cost efficiency. It’s now expected to lead enterprise transformation, embed AI, enable agility....
SSON Research & Analytics: Advisory Services Guide
Unlock Strategic Clarity with SSON Research & Analytics Advisory Services...
SSON Research & Analytics' 2025 Subscription Guide
Learn how to get access to premier benchmarks, market analytics, location insights, and expert advisory services...
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.