Resource Center
Inside GBS: What’s Changing, and Why It Matters Now
Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,
Beyond Cost: How the World’s Best GBS Are Redefining Value and Impact
Drawing on SSON Research & Analytics’ World’s Best GBS 2025 study, this article explores the strategies that set top performers apart...
Mind the Gap: Rethinking Roles, Skills, and Talent for the Digital GBS Era
We talk a lot about digital transformation, but most teams are still relying on outdated workflows, legacy job descriptions, and manual handoffs.
Just dropped the highlights from our webinar - talent, risk, and location strategy. Here’s the gist.
The highlights from our recent webinar on location strategy include our research findings on talent, risk, and opportunity.
It’s Official—GBS has Outgrown Its Old Job Description.
Global Business Services has moved beyond its origins in cost efficiency. It’s now expected to lead enterprise transformation, embed AI, enable agility....
Navigating the North Star ⭐ of GBS Excellence
Explore how these guiding principles can transform your GBS operations and position your organization for sustained excellence.
Elevating Service Management for Strategic Growth
Effective service management is essential for organizations looking to maximize value and drive sustainable growth.
SSON Research & Analytics announces 5 finalists for coveted World's Best GBS Award 2025
SSON Research & Analytics names 5 finalists for the 2025 World's Best GBS Award, winner to be announced in March...
The Impact of Generative AI and Agentic AI on SaaS Applications and Business Transformations
The software-as-a-service (SaaS) landscape is undergoing a seismic transformation
The Precision Playbook: GBS Process Excellence
The shared services and global business services (GBS) is entering a new phase of maturity. Efficiency remains the foundation, but precision is the differentiat
Balancing Cost Goals and Engagement: A 2025 Imperative
In 2025, Global Business Services (GBS) organizations face a growing challenge: balancing the dual priorities of cost optimization and employee engagement.
Defining Value Creation in Global Business Services
What does value creation mean at Siemens Global Business Services?
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.