Resource Center
The Hidden Costs of Intercompany Inefficiency
A new survey-driven report highlights the extent to which intercompany is plagued by subpar processes, outdated technology, and lack of integration across Record-to-Report.
Accounts Payable in a Transformed & Digitized World
This report reflects key findings from a recent global AP market survey, aiming to pinpoint the most significant performance drivers for Accounts Payable within the fast-moving context of modern business. It identifies the leading hurdles to AP efficiency, and explains how to address them.
Navigating a Tidal Wave: The Evolving Landscape of Shared Services
Welcome to the shared services saga, where 2024 is tossing us onto a bit of a rocky road, and things are changing faster than you can say “innovation.” It’s a roller coaster of tech, talent, and reorganization. But fear not, while the change is rapid, the opportunity has never been greater
GBS Unleashed: Navigating the Fast Lane with Instant Benchmarks, Top 20 Secrets, and the Quest for the World's Best in 2024!
We're diving into the dynamic world of Global Business Services (GBS), and trust us, you won't want to miss out on the latest buzz. So, grab a cup of coffee and let's get straight to the good stuff!
Summary Report: Top 20 Most Admired SSO/GBS 2023 Benchmarking Analysis
SSON Research & Analytics has just announced the 2023 list for the Top 20 Most Admired SSO/GBS. Download the summary report now to find out more about the aggregated results of these top 20 SSO/GBS.
SSON Research & Analytics Announces Winners of 2023 Top 20 Most Admired SSOs & GBS
Top 20 Most Admired SSO/GBS receive recognition based on SSON's annual benchmarking study
The World's Best GBS 2023: What Differentiates Top-Ranked?
Highlights from the World's Best GBS 2023 Visual Analytics Workbook. How does the Top 5 ranked GBS perform against other appicants?
Why GBS Should Make Branding A Priority
Infographic: Why GBS Should Make Branding A Priority To Drive Value
The Future Location Report: The Next Big Shuffle
“Location” is a significant component of the Shared Services and GBS model. And it is a component that is not only currently being reviewed.
Are you prioritizing Process Automation and Data Digitization?
The past two years have driven a shift in the workplace and put the spotlight on two pre-existing performance enablers: process automation and the need to digitize data. Structuring and digitizing data is a requirement for all digital ambitions.
What About “Location”? The Next Big GBS Shuffle
Determining the right footprint in a world of uncertainty … that’s what most SSO/GBS leaders are worried about right now. And while it’s not specifically about “closing down” or “opening up” (though more than a third of organizations have increased their number of centers last year and 86% plan to
Servicing your Humans: Your #1 Priority
Running HR services is more challenging and more complex than ever! But also, more important than ever as the workforce shifts and morphs into a part-virtual, remote, and less recognizable being. Our latest Research Insight Report uncovers trends and insights for HR Services, comparing performance
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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