Resource Center
Are you prioritizing Process Automation and Data Digitization?
The past two years have driven a shift in the workplace and put the spotlight on two pre-existing performance enablers: process automation and the need to digitize data. Structuring and digitizing data is a requirement for all digital ambitions.
What About “Location”? The Next Big GBS Shuffle
Determining the right footprint in a world of uncertainty … that’s what most SSO/GBS leaders are worried about right now. And while it’s not specifically about “closing down” or “opening up” (though more than a third of organizations have increased their number of centers last year and 86% plan to
Servicing your Humans: Your #1 Priority
Running HR services is more challenging and more complex than ever! But also, more important than ever as the workforce shifts and morphs into a part-virtual, remote, and less recognizable being. Our latest Research Insight Report uncovers trends and insights for HR Services, comparing performance
Learning from the best: SSON's Top 20 Most Admired SSO/GBS Listing
Last month I joined European practitioners at SSO Week Europe, Autumn in London. I summarized my takeaways in an article you can read here, but in short it boiled down to figuring out some #core issues. Not surprisingly all of these issues are being embraced and addressed by SSON R&A’s Top 20
What Makes These SSOs & GBS Most Admired for 2022?
Explore the Top 20 Most Admired SSOs & GBS 2022 biggest achievements, innovations and value-add. What makes these SSOs & GBS notable and incredibly successful.
SSON Research & Analytics Releases 2022 Results of the Top 20 Most Admired SSOs & GBS
SSON Research & Analytics, the global analytics center of SSON, has today released the list of organizations that have been identified as the Top 20 Most Admired SSOs & GBS for 2022 together with the results of the accompanying benchmarking study.
The Whirlwind Season: A Time for Transformative Resilience.
COVID-19 walloped the world. Its lasting effects echo into 2022. Yet, shared services showed transformative resilience thriving amid unforeseen adversities with transcendental agility. A pro-change mindset that embraces innovation “lemon-aids” solutions, turning existing lemons into lasting value.
Addressing the unstructured data problem
More than a third of Shared Services/GBS are struggling with significant levels (>50%) of unstructured data in their enterprise. How do we tackle this problem?
SSOW Asia Session Recap: Part 2
Enjoy PART 2 from Syazana Lim's (Senior Analyst, SSON Analytics) session with Top 20 winners Abhishek Jain (Head of Service Managment, AkzoNovel) and Resti Ramirez (Service Delivery Director, JTI) during SSOW Asia.
SSOW Asia Session Recap: Part 1
How the 2021 Most Admired SSCs Use Metrics & Benchmarking to Drive Serious Growth
Evolution of HR & Payroll Tech for Remote Work
Ever since Covid-19 hit, organizations are forced to rethink and embrace the new ways of working i.e. remote work, flexible staffing and hybrid workforce.
The Story Behind the Top 20 Most Admired SSOs & GBS Benchmarking Study
It’s the time of year again where we analyze SSON’s cross-channel data and showcase the results from the 20 top admired SSO/GBS benchmarking study 2021.
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.