Resource Center
State of the Shared Services & Outsourcing Industry Global Market Report 2025
Annual SSON R&A report 2025: shared services continue to reaffirm role as a critical enabler for businesses.
Balancing Cost Goals and Engagement: A 2025 Imperative
In 2025, Global Business Services (GBS) organizations face a growing challenge: balancing the dual priorities of cost optimization and employee engagement.
Defining Value Creation in Global Business Services
What does value creation mean at Siemens Global Business Services?
Future-Proofing Global Business Services for 2030
Today's GBS leaders must prepare for a future that demands innovation and strategic foresight alongside value-add in entirely new dimensions
Managing Stakeholders in GBS: Turning a Black Box into a Treasure Chest
Solving stakeholder management issues that get in the way of Global Business Services delivering more value-add
Summary Report: Top 20 Most Admired SSO/GBS 2024 Benchmarking Analysis
SSON Research & Analytics has just announced the 2024 list for the Top 20 Most Admired SSO/GBS. Download to find out more about the aggregated results
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
Embracing Change: The Power of the GBS Model
The SSON Research & Analytics GBS Model offers a comprehensive framework designed to help organizations navigate our changing landscape.
How GenAI Can Augment the Conventional Shared Service Model
This report highlights how GenAI is reshaping service delivery models and is a must-read guide for all SSO/GBS leaders.
Mastering Metrics: 5 Essentials for Excellence
In today’s complex landscape of shared services and global business services (GBS), measuring and benchmarking performance is no longer optional
Six Reasons Why New Global Capability Centers Struggle to Establish Themselves
Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600.
Global Business Services – Key Trends
Global Business Services (GBS) are multifaceted operating units that integrate various business processes and functions across an organization. The GBS landscape is evolving rapidly, driven by technological advancements, changing customer expectations, and dynamic market conditions.
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.