Resource Center

The past two years have driven a shift in the workplace and put the spotlight on two pre-existing performance enablers: process automation and the need to digitize data. Structuring and digitizing data is a requirement for all digital ambitions.

Determining the right footprint in a world of uncertainty … that’s what most SSO/GBS leaders are worried about right now. And while it’s not specifically about “closing down” or “opening up” (though more than a third of organizations have increased their number of centers last year and 86% plan to

Running HR services is more challenging and more complex than ever! But also, more important than ever as the workforce shifts and morphs into a part-virtual, remote, and less recognizable being. Our latest Research Insight Report uncovers trends and insights for HR Services, comparing performance

Last month I joined European practitioners at SSO Week Europe, Autumn in London. I summarized my takeaways in an article you can read here, but in short it boiled down to figuring out some #core issues. Not surprisingly all of these issues are being embraced and addressed by SSON R&A’s Top 20

Explore the Top 20 Most Admired SSOs & GBS 2022 biggest achievements, innovations and value-add. What makes these SSOs & GBS notable and incredibly successful.

SSON Research & Analytics, the global analytics center of SSON, has today released the list of organizations that have been identified as the Top 20 Most Admired SSOs & GBS for 2022 together with the results of the accompanying benchmarking study.

This report summarizes the findings of a market-first survey, taking the pulse of
the industry’s rewards for high impact, “make it happen” GBS roles.

SSON Research & Analytics location comparison tool, the City Cube, has been updated to reflect the latest 2021 Global Health Security (GHS) Index.

COVID-19 walloped the world. Its lasting effects echo into 2022. Yet, shared services showed transformative resilience thriving amid unforeseen adversities with transcendental agility. A pro-change mindset that embraces innovation “lemon-aids” solutions, turning existing lemons into lasting value.

More than a third of Shared Services/GBS are struggling with significant levels (>50%) of unstructured data in their enterprise. How do we tackle this problem?

Enjoy PART 2 from Syazana Lim's (Senior Analyst, SSON Analytics) session with Top 20 winners Abhishek Jain (Head of Service Managment, AkzoNovel) and Resti Ramirez (Service Delivery Director, JTI) during SSOW Asia.

How the 2021 Most Admired SSCs Use Metrics & Benchmarking to Drive Serious Growth