Resource Center
Newly Updated: Global Health Security Index in the City Cube
SSON Research & Analytics location comparison tool, the City Cube, has been updated to reflect the latest 2021 Global Health Security (GHS) Index.
The Whirlwind Season: A Time for Transformative Resilience.
COVID-19 walloped the world. Its lasting effects echo into 2022. Yet, shared services showed transformative resilience thriving amid unforeseen adversities with transcendental agility. A pro-change mindset that embraces innovation “lemon-aids” solutions, turning existing lemons into lasting value.
Addressing the unstructured data problem
More than a third of Shared Services/GBS are struggling with significant levels (>50%) of unstructured data in their enterprise. How do we tackle this problem?
SSOW Asia Session Recap: Part 2
Enjoy PART 2 from Syazana Lim's (Senior Analyst, SSON Analytics) session with Top 20 winners Abhishek Jain (Head of Service Managment, AkzoNovel) and Resti Ramirez (Service Delivery Director, JTI) during SSOW Asia.
SSOW Asia Session Recap: Part 1
How the 2021 Most Admired SSCs Use Metrics & Benchmarking to Drive Serious Growth
Evolution of HR & Payroll Tech for Remote Work
Ever since Covid-19 hit, organizations are forced to rethink and embrace the new ways of working i.e. remote work, flexible staffing and hybrid workforce.
Meet our Global Advisory Board
Wondering who was on our advisory board? Get to know the powerful 6 that make up SSON Analytics board providing current knowledge, critical thinking and analysis.
The Story Behind the Top 20 Most Admired SSOs & GBS Benchmarking Study
It’s the time of year again where we analyze SSON’s cross-channel data and showcase the results from the 20 top admired SSO/GBS benchmarking study 2021.
SSON Research & Analytics Announces the Top 20 Most Admired SSOs & GBS for 2021
SSON Research & Analytics, the global analytics center has today released its annual benchmarking study with the world’s Top 20 Most Admired SSO/GBS for 2021.
How to turn data points into actionable decisions
Data has been the driving force behind Shared Services and GBS business strategies for well over a decade, yet many in the industry are still struggling on how to convert this collected data into actionable decisions and solutions.
5 Reasons Why You Should Be Benchmarking Your Organization
Reasons why you it's so important for you to be benchmarking your organization
Future of GBS: 5 Focus Areas
140 organizations were surveyed to understand the future priorities of Global Business Services (GBS)
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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