Resource Center
Taking your First Baby Steps into Robotic Automation?
A few things to take note before embarking in your Intelligent Automation (IA) journey...
Is it really worth shifting work offshore? Get the real decision drivers from City Cube
See why human cost drivers are not quite yet out of fashion
Are your staff constantly pushing for increases? How does your team's cost stack up regionally?
Are you making the right decisions based on real time, truthful data?
What to look for as you search for your next Shared Services location: lessons from Amazon
What can cities to do attract more investment? And what should you be looking for as you search for your next location? It's not always 'size' that delivers
Shifting towards a Knowledge Economy
What should SSOs take into consideration when planning for a shift from transactional to knowledge work?
6 Top Trends from the 2018 Annual State of Shared Services & Outsourcing Industry Survey
Responses from more than 620 Shared Services professionals from all parts of the world contributed to this report that uncovers the 2018 trends in the shared services industry.
2018 Global Survey Report: Global Trends in Shared Services and Outsourcing Market
How the Shared Services and Outsourcing (SSO) industry is reacting to the trends and evolution on the past year: new opportunities, digital workers, and 'knowledge'-driven
Powering Women at Work
What can we do to provide better career opportunities and develop more female leaders in Shared Services...
Is it Relevant to Keep Discussing Millennials as if They are a Novelty?
Is it Relevant to Keep Discussing Millennials as if They are a Novelty? Or is it time for corporations to simply move over into the new normal? If so, lots of them are still lagging.
If You Want to Build Up Longevity in Your Team – Set Up in North America?
The current trend towards knowledge-based services makes attrition a cautionary tale
Optimising Data Analytics to Provide Increasing Value-added Services
Analytics in Shared Services - Manulife's journey video.
BPOs Leading Asian Intelligent Automation Implementations
BPO sector takes leading role in intelligent automation adoption in Asia
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
Contact us
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.