Resource Center
Shared Services Prove Resilient
As the operational backbone of the enterprise, shared services role has never been more critical than over the past 18 months. As global markets, supply chains, businesses, and employees reeled from the impact of the pandemic, shared services have proved themselves markedly reliant and resilient.
Reflecting on the impact of COVID-19, one year on
Since early 2020, SSON Research & Analytics has been keeping close tabs on evolving COVID-19 situation and running multiple pulse surveys to uncover
The Increasing Importance of IA & Automation
A year where restructuring, transformation, and reinventing the "normal" took center stage, emphasizing the importance of staying ahead of the game through investing in AI and Automation.
IA in 2021 & Beyond: 10 Key Factors
How are shared services riding the IA wave? Here are 10 key factors to consider
How will shared services ‘stay ahead’ in the face of this year’s [still] challenging environment?
Economies are cautiously optimistic and shared services/GBS even highly productive according to SSON’s latest survey.
All Eyes on China
With the Chinese Year of the Ox upon us, it’s a moment for reflection and hope, as we witness China’s resiliency.
Is FOW Just BPR, Again?
The latest SSONR&A blog item explores if the current nature of work should be rethought, redesigned, or even reengineered.
Is Process Ownership the Most Critical Enabler of Global Business Services (GBS) Success?
The latest SSONA blog post explores if process ownership is the most critical enabler of GBS Success.
SSON Research & Analytics Releases Top 20 Most Admired SSOs 2020 Benchmarks
SSON Research & Analytics releases its latest global benchmarking study with the Top 20 Most Admired Shared Services Organisations for 2020
Create Your Own Personalised Shared Services Benchmark Report
Are you interested in creating personalised benchmarking reports and charts to be used in your next presentation or meeting? Is your SSC performance on par with the top quartile, at the median or lagging behind with the bottom quartile?
Should You Consider Healthcare Risks When Choosing A Shared Service Location?
Historically, cost effectiveness has typically been the primary measure of value in location decisions, but in light of recent events there's new dimensions to consider.
Why Financial Benchmarking Really Matters
Financial benchmarking is a critically useful tool for ensuring your business is performing as it should. Read on to explore why.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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