Resource Center

German Shared Services Focused on Productivity and Working Capital
How are German SSOs differentiating themselves from the rest of Europe?
Open for Business: Consistent figures for 2018 US Shared Services jobs market
How do nation-wide employment figures translate into the buoyancy of the Business Services Industry? What do we know about the availability of roles inside captive and outsourced delivery organisations for the US market?
How to succeed with Intelligent Automation: what our surveys tell us
What’s the evolution from simple desktop automation through to artificial intelligence?
Is "gender" impacting shared services careers?
The issue of gender within enterprise has been bubbling along beneath the surface for decades, and yet there is little transparency on what this actually translates to.
Accounts Payable: the case for automation and offshoring
Australian businesses have embraced share services with gusto.
Is a profitable business necessarily a prosperous one?
Is your business mistakenly conflating profit and cash flow?
Agile-lite in HR
With the rapid technological advancements (Intelligent Automation, Artificial Intelligence, Big Data, Cloud, IoT, Augmented/Virtual Reality etc), there is no doubt that we are living in a world that is continuously being digitally disrupted.
Taking your First Baby Steps into Robotic Automation?
A few things to take note before embarking in your Intelligent Automation (IA) journey...
Are your staff constantly pushing for increases? How does your team's cost stack up regionally?
Are you making the right decisions based on real time, truthful data?
What to look for as you search for your next Shared Services location: lessons from Amazon
What can cities to do attract more investment? And what should you be looking for as you search for your next location? It's not always 'size' that delivers
Shifting towards a Knowledge Economy
What should SSOs take into consideration when planning for a shift from transactional to knowledge work?