Resource Center
Meet our Global Advisory Board
Wondering who was on our advisory board? Get to know the powerful 6 that make up SSON Analytics board providing current knowledge, critical thinking and analysis.
The Story Behind the Top 20 Most Admired SSOs & GBS Benchmarking Study
It’s the time of year again where we analyze SSON’s cross-channel data where SSON Analytics' interactive benchmarking report showcases the results from the 20 top admired Shared Services Organizations and Global Business Services benchmarking study 2021.
SSON Analytics Announces the Top 20 Most Admired SSOs & GBS for 2021
SSON Analytics, the global analytics center of the Shared Services & Outsourcing Network (SSON), has today released its annual benchmarking study with the world’s Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS) for 2021.
How to turn data points into actionable decisions
Data has been the driving force behind Shared Services and GBS business strategies for well over a decade, yet many in the industry are still struggling on how to convert this collected data into actionable decisions and solutions.
5 Reasons Why You Should Be Benchmarking Your Organization
Reasons why you it's so important for you to be benchmarking your organization
Newly Updated: Intelligent Automation Universe 2021
Over the past five years, SSON Analytics has been tracking the adoption of automation in Shared Services and GBS. With proven benefits such as improving service resilience, time- saving, and increased reliability, it is no surprise that we’ve seen tremendous progress in the Intelligent Automation
Digitization starts at home
What I mean with this is that digitization in an enterprise may well, first and foremost, be about developing the right habits across your employees. Many of us have had access to employee portals for years. But how effectively has this resource been tapped?
What are the 10 best cities for Remote Working?
Three of four shared services are leaning towards a hybrid solution of combining office with virtual operations as the way forward, while close to 20% plan to stay completely virtual if possible. With hybrid and remote work here to stay, what are the top 10 cities for remote working?
The future is bright (and digital!)
Continuous cost pressure, market volatility, tech-driven disruption and globally connected value chains are driving increasingly sophisticated shared services models. This move was already underway before 2020 but accelerated significantly over the past 18 months as a result of the pandemic.
Should your Shared Services/GBS be part of the Top 20 Most Admired SSOs of 2021?
Despite the challenges and impact of Covid-19, Shared Services and GBS have proved time and again their strength and resiliency to overcome challenges faced and rise above and beyond. SSON Analytics is currently in the process of finalizing the Top 20 Most Admired SSOs for 2021.
Reflecting on the impact of COVID-19, one year on
Since early 2020, SSON Analytics has been keeping close tabs on evolving COVID-19 situation and running multiple pulse surveys to uncover how the pandemic is impacting the Shared Service & GBS industry.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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