Resource Center
Mind the Gap: Rethinking Roles, Skills, and Talent for the Digital GBS Era
We talk a lot about digital transformation, but most teams are still relying on outdated workflows, legacy job descriptions, and manual handoffs.
It’s Official—GBS has Outgrown Its Old Job Description.
Global Business Services has moved beyond its origins in cost efficiency. It’s now expected to lead enterprise transformation, embed AI, enable agility....
SSON Research & Analytics' 2025 Subscription Guide
Learn how to get access to premier benchmarks, market analytics, location insights, and expert advisory services...
SSON Research & Analytics: Advisory Services Guide
Unlock Strategic Clarity with SSON Research & Analytics Advisory Services...
The Evolving State of the Supply Chain in Global Business Services (GBS)
By shedding light on the evolving role of supply chain within GBS, we aim to provide executives with a strategic blueprint for harnessing its full potential
GBS as the Engine of Digital Transformation
The Global Business Services model continues to represent the pinnacle of business services, with organizations increasingly adopting or scaling this model.
Unlocking the Next Frontier of GBS Performance: 10 Key Metrics That Define Success
In this report, we highlight 10 key metrics spanning five essential categories—offering a glimpse into the data that can transform your operations.
Navigating the North Star ⭐ of GBS Excellence
Explore how these guiding principles can transform your GBS operations and position your organization for sustained excellence.
The R2R Automation Playbook
This report presents key research findings on the state of Record-to-Report (R2R) automation across global enterprises.
Elevating Service Management for Strategic Growth
Effective service management is essential for organizations looking to maximize value and drive sustainable growth.
State of European Shared Services & Outsourcing Market 2025
Shared Services and Global Business Services (GBS) in Europe continue to evolve as organisations navigate complex regulatory environments, talent shortages, and
Global Business Services In 2025: How Does Your GBS Performance and Career Stack Up?
Discover key insights on Global Business Services (GBS) trends, benchmarks, and strategies for 2025 success...
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.