Resource Center
Managing Stakeholders in GBS: Turning a Black Box into a Treasure Chest
Solving stakeholder management issues that get in the way of Global Business Services delivering more value-add
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
Embracing Change: The Power of the GBS Model
The SSON Research & Analytics GBS Model offers a comprehensive framework designed to help organizations navigate our changing landscape.
Mastering Metrics: 5 Essentials for Excellence
In today’s complex landscape of shared services and global business services (GBS), measuring and benchmarking performance is no longer optional
Six Reasons Why New Global Capability Centers Struggle to Establish Themselves
Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600.
Global Business Services – Key Trends
Global Business Services (GBS) are multifaceted operating units that integrate various business processes and functions across an organization. The GBS landscape is evolving rapidly, driven by technological advancements, changing customer expectations, and dynamic market conditions.
Standardization vs Unique Customer Centric Customization?
STANDARDIZATION vs UNIQUE CUSTOMER CENTRIC CUSTOMIZATION?
I indeed salute all of you GBS and SSC leaders and employees across the world, who have to grapple with this question every day.
Navigating GBS Disruption: Key Insights
In the next decade, Global Business Services (GBS) will undergo a profound transformation. Previously dominated by transactional tasks in finance, HR, procurement, and IT, GBS is evolving into a sophisticated arena driven by GenAI and knowledge services.
Unveiling Excellence: The Evolution of Global Business Services
In the ever-changing landscape of business operations, one model stands out as a beacon of innovation and value addition: Global Business Services (GBS). Since its inception, GBS has undergone a remarkable transformation, transitioning from a cost-cutting initiative to a pivotal element in executing
Navigating a Tidal Wave: The Evolving Landscape of Shared Services
Welcome to the shared services saga, where 2024 is tossing us onto a bit of a rocky road, and things are changing faster than you can say “innovation.” It’s a roller coaster of tech, talent, and reorganization. But fear not, while the change is rapid, the opportunity has never been greater
GBS Unleashed: Navigating the Fast Lane with Instant Benchmarks, Top 20 Secrets, and the Quest for the World's Best in 2024!
We're diving into the dynamic world of Global Business Services (GBS), and trust us, you won't want to miss out on the latest buzz. So, grab a cup of coffee and let's get straight to the good stuff!
SSON Research & Analytics Announces Winners of 2023 Top 20 Most Admired SSOs & GBS
Top 20 Most Admired SSO/GBS receive recognition based on SSON's annual benchmarking study
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.