Resource Center
Defining Value Creation in Global Business Services
What does value creation mean at Siemens Global Business Services?
Future-Proofing Global Business Services for 2030
Today's GBS leaders must prepare for a future that demands innovation and strategic foresight alongside value-add in entirely new dimensions
Managing Stakeholders in GBS: Turning a Black Box into a Treasure Chest
Solving stakeholder management issues that get in the way of Global Business Services delivering more value-add
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
Summary Report: Top 20 Most Admired SSO/GBS 2024 Benchmarking Analysis
SSON Research & Analytics has just announced the 2024 list for the Top 20 Most Admired SSO/GBS. Download to find out more about the aggregated results
Embracing Change: The Power of the GBS Model
The SSON Research & Analytics GBS Model offers a comprehensive framework designed to help organizations navigate our changing landscape.
How GenAI Can Augment the Conventional Shared Service Model
This report highlights how GenAI is reshaping service delivery models and is a must-read guide for all SSO/GBS leaders.
Mastering Metrics: 5 Essentials for Excellence
In today’s complex landscape of shared services and global business services (GBS), measuring and benchmarking performance is no longer optional
Six Reasons Why New Global Capability Centers Struggle to Establish Themselves
Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600.
Global Business Services – Key Trends
Global Business Services (GBS) are multifaceted operating units that integrate various business processes and functions across an organization. The GBS landscape is evolving rapidly, driven by technological advancements, changing customer expectations, and dynamic market conditions.
Standardization vs Unique Customer Centric Customization?
STANDARDIZATION vs UNIQUE CUSTOMER CENTRIC CUSTOMIZATION?
I indeed salute all of you GBS and SSC leaders and employees across the world, who have to grapple with this question every day.
Navigating GBS Disruption: Key Insights
In the next decade, Global Business Services (GBS) will undergo a profound transformation. Previously dominated by transactional tasks in finance, HR, procurement, and IT, GBS is evolving into a sophisticated arena driven by GenAI and knowledge services.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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