Resource Center
SSON Research & Analytics Announces the Top 20 Most Admired SSOs & GBS for 2021
SSON Research & Analytics, the global analytics center has today released its annual benchmarking study with the world’s Top 20 Most Admired SSO/GBS for 2021.
How to turn data points into actionable decisions
Data has been the driving force behind Shared Services and GBS business strategies for well over a decade, yet many in the industry are still struggling on how to convert this collected data into actionable decisions and solutions.
5 Reasons Why You Should Be Benchmarking Your Organization
Reasons why you it's so important for you to be benchmarking your organization
Future of GBS: 5 Focus Areas
140 organizations were surveyed to understand the future priorities of Global Business Services (GBS)
Digitization starts at home
What I mean with this is that digitization in an enterprise may well, first and foremost, be about developing the right habits across your employees. Many of us have had access to employee portals for years. But how effectively has this resource been tapped?
What are the 10 best cities for Remote Working?
Three of four shared services are leaning towards a hybrid solution of combining office with virtual operations as the way forward, while close to 20% plan to stay completely virtual if possible. With hybrid and remote work here to stay, what are the top 10 cities for remote working?
The future is bright (and digital!)
Continuous cost pressure, market volatility, tech-driven disruption and globally connected value chains are driving increasingly sophisticated shared services models. This move was already underway before 2020 but accelerated significantly over the past 18 months as a result of the pandemic.
Should your Shared Services/GBS be part of the Top 20 Most Admired SSOs of 2021?
Shared Services and GBS have proved time and again their strength and resiliency
Shared Services Prove Resilient
As the operational backbone of the enterprise, shared services role has never been more critical than over the past 18 months. As global markets, supply chains, businesses, and employees reeled from the impact of the pandemic, shared services have proved themselves markedly reliant and resilient.
Reflecting on the impact of COVID-19, one year on
Since early 2020, SSON Research & Analytics has been keeping close tabs on evolving COVID-19 situation and running multiple pulse surveys to uncover
The Increasing Importance of IA & Automation
A year where restructuring, transformation, and reinventing the "normal" took center stage, emphasizing the importance of staying ahead of the game through investing in AI and Automation.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.