Resource Center
How will shared services ‘stay ahead’ in the face of this year’s [still] challenging environment?
Economies are cautiously optimistic and shared services/GBS even highly productive according to SSON’s latest survey.
All Eyes on China
With the Chinese Year of the Ox upon us, it’s a moment for reflection and hope, as we witness China’s resiliency.
Is FOW Just BPR, Again?
The latest SSONR&A blog item explores if the current nature of work should be rethought, redesigned, or even reengineered.
Is Process Ownership the Most Critical Enabler of Global Business Services (GBS) Success?
The latest SSONA blog post explores if process ownership is the most critical enabler of GBS Success.
SSON Research & Analytics Releases Top 20 Most Admired SSOs 2020 Benchmarks
SSON Research & Analytics releases its latest global benchmarking study with the Top 20 Most Admired Shared Services Organisations for 2020
Should You Consider Healthcare Risks When Choosing A Shared Service Location?
Historically, cost effectiveness has typically been the primary measure of value in location decisions, but in light of recent events there's new dimensions to consider.
Why Financial Benchmarking Really Matters
Financial benchmarking is a critically useful tool for ensuring your business is performing as it should. Read on to explore why.
Intelligent automation - a game-changer for outsourcing in Industry 4.0
Outsourcing is confronting headwinds in the age of digital innovation. Are its days numbered? Find out how outsourcing can chart a new course, as we discuss the latest insights from BPO customers in this blog.
SSON Research & Analytics Releases Most Admired SSO 2019 Benchmarks
SSON Research & Analytics releases its latest global benchmarking study with the Most Admired Shared Services Organisations for 2019
How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead
Two levers define value-add for Philippine shared services in the coming years: Global Business Services and Talent.
ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.
Data readiness – a precursor to realising the true potential of automation
Find out more about data-readiness and how you can become data-ready.
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.