Resource Center

Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,

Drawing on SSON Research & Analytics’ World’s Best GBS 2025 study, this article explores the strategies that set top performers apart...

Every year, SSON Research & Analytics surveys the global shared services and outsourcing market to identify year-on-year progress, new trends, and opportunities

Valuable insights into the strategic importance of GBS in driving enterprise growth and thus shifting from cost-containment towards core business support...

The highlights from our recent webinar on location strategy include our research findings on talent, risk, and opportunity.

We talk a lot about digital transformation, but most teams are still relying on outdated workflows, legacy job descriptions, and manual handoffs.

Global Business Services has moved beyond its origins in cost efficiency. It’s now expected to lead enterprise transformation, embed AI, enable agility....

Learn how to get access to premier benchmarks, market analytics, location insights, and expert advisory services...

Unlock Strategic Clarity with SSON Research & Analytics Advisory Services...

By shedding light on the evolving role of supply chain within GBS, we aim to provide executives with a strategic blueprint for harnessing its full potential

In this report, we highlight 10 key metrics spanning five essential categories—offering a glimpse into the data that can transform your operations.

Explore how these guiding principles can transform your GBS operations and position your organization for sustained excellence.