Resource Center
From Executing Process to Managing Outcomes: The Agentic AI-enabled Future
GBS are rapidly evolving as IA, Generative AI, and now Agentic AI expand what can be digitized and transformed
GBS by the Numbers: Why Many Leaders Stay Lean – and Some Scale Big
The distribution shows that most leading GBS organizations operate with a relatively lean captive footprint
The R2R Efficiency Mirage
For years, finance teams have invested in close management tools believing they were automating the close. This research tells a different story.
SSON Research & Analytics' 2026 Subscription Guide
Learn how to get access to premier benchmarks, market analytics, location insights, and expert advisory services...
Business Process Outsourcing in 2026: Shifting Expectations
The outsourcing landscape in 2026 stands at a profound point of inflection. For nearly three decades, Shared Services and Global Business Services (GBS) organiz
We’ve Only Just Begun: What the Data Signals for the Next Era of Global Business Services
January is not about reflection. It's about direction.
Every year, SSON Research & Analytics publishes the State of the Shared Services & Outsourcing Industry
2026 Benchmarking Report
Thank you for taking part in 2026 SSON Research & Analytics' Benchmarking Survey.
State of the Shared Services and Outsourcing Industry 2026 Global Market Report
Shared services and global business services are entering a new phase of maturity defined by the ability to deliver measurable enterprise value
Global Business Services in 2026: How To Develop the Leadership Capabilities that Deliver Success
See the latest 2026 GBS trends in automation, talent, and leadership. Download the infographic to learn more.
Global Business Services in 2026
See the latest 2026 GBS trends in automation, talent, and leadership. Download the infographic to learn more.
Agentic AI in Global Business Services
Agentic AI in Global Business Services - From task-based automation to autonomous decision-making
Agentic AI and the Autonomous Enterprise: Why Humans Will Stay in the Loop
The path to an autonomous enterprise is not linear. Learn how to prepare the enterprise for what is to come
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.