Resource Center
ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.
Data readiness – a precursor to realising the true potential of automation
Find out more about data-readiness and how you can become data-ready.
Shared Services Magic Combination: Innovative Leadership + Healthy Ecosystem
Lots of opportunity, but incomplete ecosystem and lack of data readiness is limiting Malaysian centers' impact.
The Top Challenges Facings SSCs And How To Leverage Data To Overcomes Them
Talent – i.e., your people – represent the single most critical differentiator for Shared Services success and performance
Shared Services in 2019: New Hires’ Skills Aligned to New Technologies & Outsourcing Given a Boost
Automation is once again driving a revolution in the workplace. Those that are fastest to adapt will take the lead in performance – and success
The Top 20 Most Admired Shared Services Organisations in 2018
SSON Research & Analytics has released their latest global benchmarking study with the Top 20 Most Admired Shared Services Organisations of 2018.
What does good really look like? Benchmark your SSO against 2 different benchmarking datasets
How do you benchmark your Shared Services Organisation (SSO)? What data is available?
Optimising Data Analytics to Provide Increasing Value-added Services
Analytics in Shared Services - Manulife's journey video.
Intelligent Automation: The real picture on the ground
Over the past few years, we have seen increasing discussion around Intelligent Automation (IA) and Robotic Process Automation (RPA), but what’s the real picture on the ground?
[VIDEO] Shared Services & Outsourcing Insights - Learn More!
The City Cube, Metric Benchmarker, Shared Services & BPO Atlas and a gazillion different reports – how can they help you? Cut through the clutter and find out more!
SSON Analytics 2016 Year in Review
What a year it's been for SSON Analytics, after launching our service in early 2016! Let's have a look back on what the year brought us with this infographic.
The top 20 most admired shared services organisations worldwide of 2017
SSON Research & Analytics is launching a benchmarking study with 20 of the world's most established and innovative shared services organisations
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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