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Intelligent automation - a game-changer for outsourcing in Industry 4.0
Outsourcing is confronting headwinds in the age of digital innovation. Are its days numbered? Find out how outsourcing can chart a new course, as we discuss the latest insights from BPO customers in this blog.
SSON Research & Analytics Releases Most Admired SSO 2019 Benchmarks
SSON Research & Analytics releases its latest global benchmarking study with the Most Admired Shared Services Organisations for 2019
How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead
Two levers define value-add for Philippine shared services in the coming years: Global Business Services and Talent.
ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.
Data readiness – a precursor to realising the true potential of automation
Find out more about data-readiness and how you can become data-ready.
Shared Services Magic Combination: Innovative Leadership + Healthy Ecosystem
Lots of opportunity, but incomplete ecosystem and lack of data readiness is limiting Malaysian centers' impact.
The Top Challenges Facings SSCs And How To Leverage Data To Overcomes Them
Talent – i.e., your people – represent the single most critical differentiator for Shared Services success and performance
Shared Services in 2019: New Hires’ Skills Aligned to New Technologies & Outsourcing Given a Boost
Automation is once again driving a revolution in the workplace. Those that are fastest to adapt will take the lead in performance – and success
The Top 20 Most Admired Shared Services Organisations in 2018
SSON Research & Analytics has released their latest global benchmarking study with the Top 20 Most Admired Shared Services Organisations of 2018.
What does good really look like? Benchmark your SSO against 2 different benchmarking datasets
How do you benchmark your Shared Services Organisation (SSO)? What data is available?
Optimising Data Analytics to Provide Increasing Value-added Services
Analytics in Shared Services - Manulife's journey video.
Intelligent Automation: The real picture on the ground
Over the past few years, we have seen increasing discussion around Intelligent Automation (IA) and Robotic Process Automation (RPA), but what’s the real picture on the ground?
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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