Resource Center

Outsourcing is confronting headwinds in the age of digital innovation. Are its days numbered? Find out how outsourcing can chart a new course, as we discuss the latest insights from BPO customers in this blog.

SSON Research & Analytics releases its latest global benchmarking study with the Most Admired Shared Services Organisations for 2019

Two levers define value-add for Philippine shared services in the coming years: Global Business Services and Talent.

Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.

Find out more about data-readiness and how you can become data-ready.

Lots of opportunity, but incomplete ecosystem and lack of data readiness is limiting Malaysian centers' impact.

Talent – i.e., your people – represent the single most critical differentiator for Shared Services success and performance

Automation is once again driving a revolution in the workplace. Those that are fastest to adapt will take the lead in performance – and success

SSON Research & Analytics has released their latest global benchmarking study with the Top 20 Most Admired Shared Services Organisations of 2018.

How do you benchmark your Shared Services Organisation (SSO)? What data is available?

Analytics in Shared Services - Manulife's journey video.

Over the past few years, we have seen increasing discussion around Intelligent Automation (IA) and Robotic Process Automation (RPA), but what’s the real picture on the ground?