Resource Center
Why experts think Blockchain will be bigger than Robotics for the Shared Services industry
Real use cases in every day processes like P2P and Supply Chain.
Is Finance prepared for the opportunities presented by IA? Maybe not and here’s why.
There is a lot to work out before Finance can take full advantage of current opportunities
Can any of us really afford not to be part of China's continued mega-growth?
2017 marks another growth year (12% increase) for the Chinese Shared Services Landscape: Ignore this BRIC market giant at your own peril
Does Benchmarking really help you? [the answer might surprise you – unless you are already accounting for sample bias!]
How do you know if your performance is ‘where it should be’? And anyway, where should it be?
Test blog Babs
The Middle East and North Africa (MENA) is home to 190 captive/hybrid shared services centres (SSCs). The region is unique for the multiple languages it represents, as well as the fairly regional nature of many of its business entities. That explains to a large extent why most of the shared servi...
Why Shared Services Organisations should benchmark with the entire market (and not JUST the most successful companies)
Comparing yourself with only successful firms can be remarkably misleading. SSON Analytics new benchmarking tool, the Metric Intelligence Hub, steps away from the trap of data selection bias by using country- and industry-wide whole population data sets.
Dubai: MENA’s Most Expensive Shared Services Location Takes the Lead in Regional Growth
The MENA region is unique for the multiple languages it represents, as well as the fairly regional nature of many of its business entities. That explains to a large extent why most of the shared services support on or nearshore business unit activities.
Life on the edge (of the Pacific Ring of Fire): Risk and Resilience data for its 504 hotspot Shared Service Centres
Given that we cannot change the weather, we can at least turn our minds to disaster recovery and what the numbers tell us about where business continuity planning stands its very best chance against the forces of nature.
Intelligent Automation: The real picture on the ground
Over the past few years, we have seen increasing discussion around Intelligent Automation (IA) and Robotic Process Automation (RPA), but what’s the real picture on the ground?
Happy 40th Birthday to the first of Generation Y…
What the 2017 data tells us about where to find the next-wave of Gen Z, HR-ready graduate talent
Automation Offers the Philippines’ Shared Services Industry the Tools to Staying Ahead of its Competition
With the current wave of automation, locations like the Philippines are having to take a long critical look at their value proposition to ensure survival in the modern marketplace.
Intelligent Automation is Advancing Organizational Performance
Apart from improving overall decision-making speed and supporting smarter decision-making, the capabilities underpinning IA also accelerate solutions by complementing human performance
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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