Resource Center
6 Top Trends from the 2018 Annual State of Shared Services & Outsourcing Industry Survey
Responses from more than 620 Shared Services professionals from all parts of the world contributed to this report that uncovers the 2018 trends in the shared services industry.
2018 Global Survey Report: Global Trends in Shared Services and Outsourcing Market
How the Shared Services and Outsourcing (SSO) industry is reacting to the trends and evolution on the past year: new opportunities, digital workers, and 'knowledge'-driven
Powering Women at Work
What can we do to provide better career opportunities and develop more female leaders in Shared Services...
Is it Relevant to Keep Discussing Millennials as if They are a Novelty?
Is it Relevant to Keep Discussing Millennials as if They are a Novelty? Or is it time for corporations to simply move over into the new normal? If so, lots of them are still lagging.
If You Want to Build Up Longevity in Your Team – Set Up in North America?
The current trend towards knowledge-based services makes attrition a cautionary tale
Optimising Data Analytics to Provide Increasing Value-added Services
Analytics in Shared Services - Manulife's journey video.
BPOs Leading Asian Intelligent Automation Implementations
BPO sector takes leading role in intelligent automation adoption in Asia
Why experts think Blockchain will be bigger than Robotics for the Shared Services industry
Real use cases in every day processes like P2P and Supply Chain.
Is Finance prepared for the opportunities presented by IA? Maybe not and here’s why.
There is a lot to work out before Finance can take full advantage of current opportunities
Can any of us really afford not to be part of China's continued mega-growth?
2017 marks another growth year (12% increase) for the Chinese Shared Services Landscape: Ignore this BRIC market giant at your own peril
Does Benchmarking really help you? [the answer might surprise you – unless you are already accounting for sample bias!]
How do you know if your performance is ‘where it should be’? And anyway, where should it be?
Why Shared Services Organisations should benchmark with the entire market (and not JUST the most successful companies)
Comparing yourself with only successful firms can be remarkably misleading. SSON Analytics new benchmarking tool, the Metric Intelligence Hub, steps away from the trap of data selection bias by using country- and industry-wide whole population data sets.