SSON Research & Analytics Blogs

All Eyes on China
- Posted by Barbara Hodge on February 26, 2021

With the Chinese Year of the Ox upon us, it’s a moment for reflection and hope, as we witness China’s resiliency.

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Is FOW Just BPR, Again?
- Posted by Barbara Hodge on February 24, 2021

The latest SSONR&A blog item explores if the current nature of work should be rethought, redesigned, or even reengineered.

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Is Process Ownership the Most Critical Enabler of Global Business Services (GBS) Success?
- Posted by Barbara Hodge on February 8, 2021

The latest SSONA blog post explores if process ownership is the most critical enabler of GBS Success.

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SSON Research & Analytics Releases Top 20 Most Admired SSOs 2020 Benchmarks
- Posted by Syazana Lim on September 2, 2020

SSON Research & Analytics releases its latest global benchmarking study with the Top 20 Most Admired Shared Services Organisations for 2020

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Should You Consider Healthcare Risks When Choosing A Shared Service Location?
- Posted by Beth Hampton on February 21, 2020

Historically, cost effectiveness has typically been the primary measure of value in location decisions, but in light of recent events there's new dimensions to consider.

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Why Financial Benchmarking Really Matters
- Posted by Beth Hampton on February 10, 2020

Financial benchmarking is a critically useful tool for ensuring your business is performing as it should. Read on to explore why.

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Intelligent automation - a game-changer for outsourcing in Industry 4.0
- Posted by Esther Lam on November 21, 2019

Outsourcing is confronting headwinds in the age of digital innovation. Are its days numbered? Find out how outsourcing can chart a new course, as we discuss the latest insights from BPO customers in this blog.

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SSON Research & Analytics Releases Most Admired SSO 2019 Benchmarks
- Posted by Syazana Lim on September 12, 2019

SSON Research & Analytics releases its latest global benchmarking study with the Most Admired Shared Services Organisations for 2019

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