SSON Research & Analytics Blogs

Intelligent automation - a game-changer for outsourcing in Industry 4.0
- Posted by Esther Lam on November 21, 2019

Outsourcing is confronting headwinds in the age of digital innovation. Are its days numbered? Find out how outsourcing can chart a new course, as we discuss the latest insights from BPO customers in this blog.

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SSON Research & Analytics Releases Most Admired SSO 2019 Benchmarks
- Posted by Syazana Lim on September 12, 2019

SSON Research & Analytics releases its latest global benchmarking study with the Most Admired Shared Services Organisations for 2019

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How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead
- Posted by Barbara Hodge on July 8, 2019

Two levers define value-add for Philippine shared services in the coming years: Global Business Services and Talent.

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ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
- Posted by Yasmine Abdel on July 2, 2019

Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.

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Data readiness – a precursor to realising the true potential of automation
- Posted by Esther Lam on May 29, 2019

Find out more about data-readiness and how you can become data-ready.

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Shared Services Magic Combination: Innovative Leadership + Healthy Ecosystem
- Posted by Barbara Hodge on March 4, 2019

Lots of opportunity, but incomplete ecosystem and lack of data readiness is limiting Malaysian centers' impact.

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The Top Challenges Facings SSCs And How To Leverage Data To Overcomes Them
- Posted by Barbara Hodge on February 19, 2019

Talent – i.e., your people – represent the single most critical differentiator for Shared Services success and performance

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Shared Services in 2019: New Hires’ Skills Aligned to New Technologies & Outsourcing Given a Boost
- Posted by Barbara Hodge on December 18, 2018

Automation is once again driving a revolution in the workplace. Those that are fastest to adapt will take the lead in performance – and success

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