SSON Analytics Blog
Over the past few years, we have seen increasing discussion around Intelligent Automation (IA) and Robotic Process Automation (RPA), but what’s the real picture on the ground?
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With the current wave of automation, locations like the Philippines are having to take a long critical look at their value proposition to ensure survival in the modern marketplace.
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Apart from improving overall decision-making speed and supporting smarter decision-making, the capabilities underpinning IA also accelerate solutions by complementing human performance
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Despite global business services being the Holy Grail of service delivery, providing a maturity and sophistication of shared services that most can only aspire to, why is it that this model is still underutilised, according to SSON Analytics' data?
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Seeing the devastation left behind in Houston by the hurricane Harvey, we wonder why this happened or whether it could have been avoided. Let's dig into Houston's risk probability and resilience to natural disaster data to find some answers.
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There is a lot of uncertainty in the market at the moment with regards to the fallout from the UK’s decision to leave the European Union. But what does the data tell us about how Brexit will affect the UK's shared services market?
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Should we be spending our time going to great lengths to make incremental improvements... when the bots can do it so much better?
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The City Cube, Metric Benchmarker, Shared Services & BPO Atlas and a gazillion different reports – how can they help you? Cut through the clutter and find out more!
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