SSON Analytics Blog

Can any of us really afford not to be part of China's continued mega-growth?
- Posted by Emma Beaumont on November 13, 2017

2017 marks another growth year (12% increase) for the Chinese Shared Services Landscape: Ignore this BRIC market giant at your own peril

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Does Benchmarking really help you? [the answer might surprise you – unless you are already accounting for sample bias!]
- Posted by Barbara Hodge on October 31, 2017

How do you know if your performance is ‘where it should be’? And anyway, where should it be?

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Why Shared Services Organisations should benchmark with the entire market (and not JUST the most successful companies)
- Posted by Emma Beaumont on October 23, 2017

Comparing yourself with only successful firms can be remarkably misleading. SSON Analytics new benchmarking tool, the Metric Intelligence Hub, steps away from the trap of data selection bias by using country- and industry-wide whole population data sets.

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Dubai: MENA’s Most Expensive Shared Services Location Takes the Lead in Regional Growth
- Posted by Daylin Limonte on October 13, 2017

The MENA region is unique for the multiple languages it represents, as well as the fairly regional nature of many of its business entities. That explains to a large extent why most of the shared services support on or nearshore business unit activities.

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Life on the edge (of the Pacific Ring of Fire): Risk and Resilience data for its 504 hotspot Shared Service Centres
- Posted by Daylin Limonte on October 12, 2017

Given that we cannot change the weather, we can at least turn our minds to disaster recovery and what the numbers tell us about where business continuity planning stands its very best chance against the forces of nature.

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Intelligent Automation: The real picture on the ground
- Posted by Daylin Limonte on September 28, 2017

Over the past few years, we have seen increasing discussion around Intelligent Automation (IA) and Robotic Process Automation (RPA), but what’s the real picture on the ground?

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Happy 40th Birthday to the first of Generation Y…
- Posted by Daylin Limonte on September 28, 2017

What the 2017 data tells us about where to find the next-wave of Gen Z, HR-ready graduate talent

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Automation Offers the Philippines’ Shared Services Industry the Tools to Staying Ahead of its Competition
- Posted by Daylin Limonte on September 28, 2017

With the current wave of automation, locations like the Philippines are having to take a long critical look at their value proposition to ensure survival in the modern marketplace.

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