SSON Analytics Blog
What’s the evolution from simple desktop automation through to artificial intelligence? It's a...
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What should SSOs take into consideration when planning for a shift from transactional to knowledge work?
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Responses from more than 620 Shared Services professionals from all parts of the world contributed to this report that uncovers the 2018 trends in the shared services industry.
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How the Shared Services and Outsourcing (SSO) industry is reacting to the trends and evolution on the past year: new opportunities, digital workers, and 'knowledge'-driven
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What can we do to provide better career opportunities and develop more female leaders in Shared Services...
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Is it Relevant to Keep Discussing Millennials as if They are a Novelty? Or is it time for corporations to simply move over into the new normal? If so, lots of them are still lagging.
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The current trend towards knowledge-based services makes attrition a cautionary tale
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During SSON's Annual Shared Services and Outsourcing Week Asia in 2017, Pocholo Capule, Director and Head of Advance Analytics at Manulife Shared Services Centre (SSC), shares his lessons learnt through his journey starting an analytics team at Manulife. Watch his full presentation to learn more...
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