SSON Analytics Blog

Is it really worth shifting work offshore? Get the real decision drivers from City Cube

Opinions - Posted by Babs Test on June 18, 2018

See why human cost drivers are not quite yet out of fashion

Tags: metrics Data location cities benchmarking benchmark

Are your staff constantly pushing for increases? How does your team's cost stack up regionally?

Data - Posted by Babs Test on June 4, 2018

Are you making the right decisions based on real time, truthful data?

Tags: Data city data wages

What to look for as you search for your next Shared Services location: lessons from Amazon

Opinions - Posted by Babs Test on May 11, 2018

What can cities to do attract more investment? And what should you be looking for as you search for your next location? It's not always 'size' that delivers

Tags: Amazon Cities City Cube benchmark investment

Shifting towards a Knowledge Economy

Data - Posted by Syazana Lim on March 1, 2018

What should SSOs take into consideration when planning for a shift from transactional to knowledge work?

Tags: knowledge work value-added shared services

6 Top Trends from the 2018 Annual State of Shared Services & Outsourcing Industry Survey

Data - Posted by Daylin Limonte on February 14, 2018

Responses from more than 620 Shared Services professionals from all parts of the world contributed to this report that uncovers the 2018 trends in the shared services industry.

Tags: outsourcing shared services industry trends intelligent automation

2018 Global Survey Report: Global Trends in Shared Services and Outsourcing Market

Data - Posted by Babs Test on February 1, 2018

How the Shared Services and Outsourcing (SSO) industry is reacting to the trends and evolution on the past year: new opportunities, digital workers, and 'knowledge'-driven

Tags: sson global survey 2018 SSO trends hybrid model

Powering Women at Work

Opinions - Posted by Syazana Lim on January 31, 2018

What can we do to provide better career opportunities and develop more female leaders in Shared Services...

Tags: shared services leadership women

Is it Relevant to Keep Discussing Millennials as if They are a Novelty?

Data - Posted by Babs Test on January 24, 2018

Is it Relevant to Keep Discussing Millennials as if They are a Novelty? Or is it time for corporations to simply move over into the new normal? If so, lots of them are still lagging.

Tags: Millennial Digital Disruption CustomerExperience Data Analytics SSON

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"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

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