SSON Research & Analytics Blogs
GBS are rapidly evolving as IA, Generative AI, and now Agentic AI expand what can be digitized and transformed
Read more
The distribution shows that most leading GBS organizations operate with a relatively lean captive footprint
Read more
January is not about reflection. It's about direction. Every year, SSON Research & Analytics publishes the State of the Shared Services & Outsourcing Industry
Read more
January newsletter on GBS trends, data signals, AI shifts and tools shaping the era of shared services AI
Read more
The path to an autonomous enterprise is not linear. Learn how to prepare the enterprise for what is to come
Read more
The rise of AI agents and digital augmentation promises to revolutionize how work gets done.
Read more
This prestigious award celebrates outstanding achievements and performance benchmarks achieved by SSOs and GBS globally...
Read more
Friction hides in places most teams do not measure. And it spreads fast.
Read more
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.