SSON Analytics Blog
Comparing yourself with only successful firms can be remarkably misleading. SSON Analytics new benchmarking tool, the Metric Intelligence Hub, steps away from the trap of data selection bias by using country- and industry-wide whole population data sets.
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The MENA region is unique for the multiple languages it represents, as well as the fairly regional nature of many of its business entities. That explains to a large extent why most of the shared services support on or nearshore business unit activities.
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Given that we cannot change the weather, we can at least turn our minds to disaster recovery and what the numbers tell us about where business continuity planning stands its very best chance against the forces of nature.
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Over the past few years, we have seen increasing discussion around Intelligent Automation (IA) and Robotic Process Automation (RPA), but what’s the real picture on the ground?
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With the current wave of automation, locations like the Philippines are having to take a long critical look at their value proposition to ensure survival in the modern marketplace.
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What the 2017 data tells us about where to find the next-wave of Gen Z, HR-ready graduate talent
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Apart from improving overall decision-making speed and supporting smarter decision-making, the capabilities underpinning IA also accelerate solutions by complementing human performance
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Despite global business services being the Holy Grail of service delivery, providing a maturity and sophistication of shared services that most can only aspire to, why is it that this model is still underutilised, according to SSON Analytics' data?
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