SSON Research & Analytics Blogs

Three of four shared services are leaning towards a hybrid solution of combining office with virtual operations as the way forward, while close to 20% plan to stay completely virtual if possible. With hybrid and remote work here to stay, what are the top 10 cities for remote working?

Continuous cost pressure, market volatility, tech-driven disruption and globally connected value chains are driving increasingly sophisticated shared services models. This move was already underway before 2020 but accelerated significantly over the past 18 months as a result of the pandemic.

Shared Services and GBS have proved time and again their strength and resiliency

As the operational backbone of the enterprise, shared services role has never been more critical than over the past 18 months. As global markets, supply chains, businesses, and employees reeled from the impact of the pandemic, shared services have proved themselves markedly reliant and resilient.

Since early 2020, SSON Research & Analytics has been keeping close tabs on evolving COVID-19 situation and running multiple pulse surveys to uncover

A year where restructuring, transformation, and reinventing the "normal" took center stage, emphasizing the importance of staying ahead of the game through investing in AI and Automation.

How are shared services riding the IA wave? Here are 10 key factors to consider

Economies are cautiously optimistic and shared services/GBS even highly productive according to SSON’s latest survey.