SSON Research & Analytics Blogs
In 2025, Global Business Services (GBS) organizations face a growing challenge: balancing the dual priorities of cost optimization and employee engagement.
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What does value creation mean at Siemens Global Business Services?
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Solving stakeholder management issues that get in the way of Global Business Services delivering more value-add
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SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
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The SSON Research & Analytics GBS Model offers a comprehensive framework designed to help organizations navigate our changing landscape.
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In today’s complex landscape of shared services and global business services (GBS), measuring and benchmarking performance is no longer optional
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Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600.
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Global Business Services (GBS) are multifaceted operating units that integrate various business processes and functions across an organization. The GBS landscape is evolving rapidly, driven by technological advancements, changing customer expectations, and dynamic market conditions.
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SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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