SSON Research & Analytics Blogs

Navigating a Tidal Wave: The Evolving Landscape of Shared Services
- Posted by Naomi Secor on February 14, 2024

Welcome to the shared services saga, where 2024 is tossing us onto a bit of a rocky road, and things are changing faster than you can say “innovation.” It’s a roller coaster of tech, talent, and reorganization. But fear not, while the change is rapid, the opportunity has never been greater

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GBS Unleashed: Navigating the Fast Lane with Instant Benchmarks, Top 20 Secrets, and the Quest for the World's Best in 2024!
- Posted by Naomi Secor on December 14, 2023

We're diving into the dynamic world of Global Business Services (GBS), and trust us, you won't want to miss out on the latest buzz. So, grab a cup of coffee and let's get straight to the good stuff!

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SSON Research & Analytics Announces Winners of 2023 Top 20 Most Admired SSOs & GBS  
- Posted by Syazana Lim on September 11, 2023

Top 20 Most Admired SSO/GBS receive recognition based on SSON's annual benchmarking study

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Are you prioritizing Process Automation and Data Digitization?
- Posted by Barbara Hodge on February 1, 2023

The past two years have driven a shift in the workplace and put the spotlight on two pre-existing performance enablers: process automation and the need to digitize data. Structuring and digitizing data is a requirement for all digital ambitions.

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What About “Location”? The Next Big GBS Shuffle
- Posted by Barbara Hodge on January 2, 2023

Determining the right footprint in a world of uncertainty … that’s what most SSO/GBS leaders are worried about right now. And while it’s not specifically about “closing down” or “opening up” (though more than a third of organizations have increased their number of centers last year and 86% plan to

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Servicing your Humans: Your #1 Priority
- Posted by Barbara Hodge on December 1, 2022

Running HR services is more challenging and more complex than ever! But also, more important than ever as the workforce shifts and morphs into a part-virtual, remote, and less recognizable being. Our latest Research Insight Report uncovers trends and insights for HR Services, comparing performance

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Learning from the best: SSON's Top 20 Most Admired SSO/GBS Listing
- Posted by Barbara Hodge on November 1, 2022

Last month I joined European practitioners at SSO Week Europe, Autumn in London. I summarized my takeaways in an article you can read here, but in short it boiled down to figuring out some #core issues. Not surprisingly all of these issues are being embraced and addressed by SSON R&A’s Top 20

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What Makes These SSOs & GBS Most Admired for 2022?
- Posted by Syazana Lim on September 12, 2022

Explore the Top 20 Most Admired SSOs & GBS 2022 biggest achievements, innovations and value-add. What makes these SSOs & GBS notable and incredibly successful.

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