SSON Research & Analytics Blogs

The Impact of Generative AI and Agentic AI on SaaS Applications and Business Transformations
- Posted by Shakti Jauhar on February 19, 2025

The software-as-a-service (SaaS) landscape is undergoing a seismic transformation

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The Precision Playbook: GBS Process Excellence
- Posted by Naomi Secor on February 4, 2025

The shared services and global business services (GBS) is entering a new phase of maturity. Efficiency remains the foundation, but precision is the differentiat

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Balancing Cost Goals and Engagement: A 2025 Imperative
- Posted by Naomi Secor on January 3, 2025

In 2025, Global Business Services (GBS) organizations face a growing challenge: balancing the dual priorities of cost optimization and employee engagement.

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Defining Value Creation in Global Business Services
- Posted by Eckard Eberle on December 19, 2024

What does value creation mean at Siemens Global Business Services?

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Managing Stakeholders in GBS: Turning a Black Box into a Treasure Chest
- Posted by Leigh Nicholson on November 11, 2024

Solving stakeholder management issues that get in the way of Global Business Services delivering more value-add

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SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
- Posted by Syazana Lim on September 12, 2024

SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services

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Embracing Change: The Power of the GBS Model
- Posted by Naomi Secor on September 9, 2024

The SSON Research & Analytics GBS Model offers a comprehensive framework designed to help organizations navigate our changing landscape.

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Mastering Metrics: 5 Essentials for Excellence
- Posted by Naomi Secor on August 2, 2024

In today’s complex landscape of shared services and global business services (GBS), measuring and benchmarking performance is no longer optional

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