SSON Research & Analytics Blogs
Here’s the reality: GBS could become a frontline player in enterprise growth. But only a few know how to activate that potential.
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The AI hype might be loud, but let’s be honest: people still run the show. And right now, the people powering Shared Services are rethinking everything.
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What is happening? Many GBS organizations confuse digital capability with digital impact. They stack tools on top of outdated logic. They optimize old models...
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Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,
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Drawing on SSON Research & Analytics’ World’s Best GBS 2025 study, this article explores the strategies that set top performers apart...
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We talk a lot about digital transformation, but most teams are still relying on outdated workflows, legacy job descriptions, and manual handoffs.
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The highlights from our recent webinar on location strategy include our research findings on talent, risk, and opportunity.
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SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.