SSON Research & Analytics Blogs
What is happening? Many GBS organizations confuse digital capability with digital impact. They stack tools on top of outdated logic. They optimize old models...
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Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,
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Drawing on SSON Research & Analytics’ World’s Best GBS 2025 study, this article explores the strategies that set top performers apart...
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We talk a lot about digital transformation, but most teams are still relying on outdated workflows, legacy job descriptions, and manual handoffs.
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The highlights from our recent webinar on location strategy include our research findings on talent, risk, and opportunity.
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Global Business Services has moved beyond its origins in cost efficiency. It’s now expected to lead enterprise transformation, embed AI, enable agility....
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Explore how these guiding principles can transform your GBS operations and position your organization for sustained excellence.
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SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.