SSON Research & Analytics Blogs

More than a third of Shared Services/GBS are struggling with significant levels (>50%) of unstructured data in their enterprise. How do we tackle this problem?

Ever since Covid-19 hit, organizations are forced to rethink and embrace the new ways of working i.e. remote work, flexible staffing and hybrid workforce.

It’s the time of year again where we analyze SSON’s cross-channel data and showcase the results from the 20 top admired SSO/GBS benchmarking study 2021. 

SSON Research & Analytics, the global analytics center has today released its annual benchmarking study with the world’s Top 20 Most Admired SSO/GBS for 2021.

Data has been the driving force behind Shared Services and GBS business strategies for well over a decade, yet many in the industry are still struggling on how to convert this collected data into actionable decisions and solutions.

Reasons why you it's so important for you to be benchmarking your organization

140 organizations were surveyed to understand the future priorities of Global Business Services (GBS)

What I mean with this is that digitization in an enterprise may well, first and foremost, be about developing the right habits across your employees. Many of us have had access to employee portals for years. But how effectively has this resource been tapped?