SSON Research & Analytics Blogs
Data has been the driving force behind Shared Services and GBS business strategies for well over a decade, yet many in the industry are still struggling on how to convert this collected data into actionable decisions and solutions.
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Reasons why you it's so important for you to be benchmarking your organization
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140 organizations were surveyed to understand the future priorities of Global Business Services (GBS)
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What I mean with this is that digitization in an enterprise may well, first and foremost, be about developing the right habits across your employees. Many of us have had access to employee portals for years. But how effectively has this resource been tapped?
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Three of four shared services are leaning towards a hybrid solution of combining office with virtual operations as the way forward, while close to 20% plan to stay completely virtual if possible. With hybrid and remote work here to stay, what are the top 10 cities for remote working?
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Continuous cost pressure, market volatility, tech-driven disruption and globally connected value chains are driving increasingly sophisticated shared services models. This move was already underway before 2020 but accelerated significantly over the past 18 months as a result of the pandemic.
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Shared Services and GBS have proved time and again their strength and resiliency
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As the operational backbone of the enterprise, shared services role has never been more critical than over the past 18 months. As global markets, supply chains, businesses, and employees reeled from the impact of the pandemic, shared services have proved themselves markedly reliant and resilient.
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GBS benchmarking talent IA KPIs Top 20 Most Admired SSO/GBS data GBS Value Check metrics Shared Services Analytics automation
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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