SSON Analytics Blog

Is it Relevant to Keep Discussing Millennials as if They are a Novelty?

Data - Posted by Babs Test on January 24, 2018

Is it Relevant to Keep Discussing Millennials as if They are a Novelty? Or is it time for corporations to simply move over into the new normal? If so, lots of them are still lagging.

Tags: Millennial Digital Disruption CustomerExperience Data Analytics SSON

If You Want to Build Up Longevity in Your Team – Set Up in North America?

Data - Posted by Babs Test on January 17, 2018

The current trend towards knowledge-based services makes attrition a cautionary tale

Tags: attrition Americas EMEA APAC shared services

Optimising Data Analytics to Provide Increasing Value-added Services

Videos - Posted by Daylin Limonte on January 14, 2018

Analytics in Shared Services - Manulife's journey video.

Tags: data anaytics Big data analytics shared services

BPOs Leading Asian Intelligent Automation Implementations

Data - Posted by Babs Test on January 10, 2018

BPO sector takes leading role in intelligent automation adoption in Asia

Tags: Asia BPO intelligent automation shared services

Why experts think Blockchain will be bigger than Robotics for the Shared Services industry

Opinions - Posted by Emma Beaumont on December 5, 2017

Real use cases in every day processes like P2P and Supply Chain.

Tags: blockchain technology use cases robotics digitization process automation

Is Finance prepared for the opportunities presented by IA? Maybe not and here’s why.

Data - Posted by Babs Test on November 16, 2017

There is a lot to work out before Finance can take full advantage of current opportunities

Tags: Finance Intelligent Automation skills Talent Management Data Barbara Hodge SSON

Can any of us really afford not to be part of China's continued mega-growth?

Opinions - Posted by Emma Beaumont on November 13, 2017

2017 marks another growth year (12% increase) for the Chinese Shared Services Landscape: Ignore this BRIC market giant at your own peril

Tags: shared services china shared services centres growth market population growth global workforce planning

Does Benchmarking really help you? [the answer might surprise you – unless you are already accounting for sample bias!]

Data - Posted by Babs Test on October 31, 2017

How do you know if your performance is ‘where it should be’? And anyway, where should it be?

Tags: selection bias MIH benchmarking Metric Intelligence Hub

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"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

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