SSON Analytics Blog

Shifting towards a Knowledge Economy
- Posted by Syazana Lim on March 1, 2018

What should SSOs take into consideration when planning for a shift from transactional to knowledge work?

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6 Top Trends from the 2018 Annual State of Shared Services & Outsourcing Industry Survey
- Posted by Daylin Limonte on February 14, 2018

Responses from more than 620 Shared Services professionals from all parts of the world contributed to this report that uncovers the 2018 trends in the shared services industry.

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2018 Global Survey Report: Global Trends in Shared Services and Outsourcing Market
- Posted by Babs Test on February 1, 2018

How the Shared Services and Outsourcing (SSO) industry is reacting to the trends and evolution on the past year: new opportunities, digital workers, and 'knowledge'-driven

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Powering Women at Work
- Posted by Syazana Lim on January 31, 2018

What can we do to provide better career opportunities and develop more female leaders in Shared Services...

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Is it Relevant to Keep Discussing Millennials as if They are a Novelty?
- Posted by Babs Test on January 24, 2018

Is it Relevant to Keep Discussing Millennials as if They are a Novelty? Or is it time for corporations to simply move over into the new normal? If so, lots of them are still lagging.

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If You Want to Build Up Longevity in Your Team – Set Up in North America?
- Posted by Babs Test on January 17, 2018

The current trend towards knowledge-based services makes attrition a cautionary tale

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Optimising Data Analytics to Provide Increasing Value-added Services
- Posted by Daylin Limonte on January 14, 2018

Analytics in Shared Services - Manulife's journey video.

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BPOs Leading Asian Intelligent Automation Implementations
- Posted by Babs Test on January 10, 2018

BPO sector takes leading role in intelligent automation adoption in Asia

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