SSON Analytics Blog

If You Want to Build Up Longevity in Your Team – Set Up in North America?
- Posted by Babs Test on January 17, 2018

The current trend towards knowledge-based services makes attrition a cautionary tale

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Optimising Data Analytics to Provide Increasing Value-added Services
- Posted by Daylin Limonte on January 14, 2018

Analytics in Shared Services - Manulife's journey video.

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BPOs Leading Asian Intelligent Automation Implementations
- Posted by Babs Test on January 10, 2018

BPO sector takes leading role in intelligent automation adoption in Asia

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Why experts think Blockchain will be bigger than Robotics for the Shared Services industry
- Posted by Emma Beaumont on December 5, 2017

Real use cases in every day processes like P2P and Supply Chain.

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Is Finance prepared for the opportunities presented by IA? Maybe not and here’s why.
- Posted by Babs Test on November 16, 2017

There is a lot to work out before Finance can take full advantage of current opportunities

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Can any of us really afford not to be part of China's continued mega-growth?
- Posted by Emma Beaumont on November 13, 2017

2017 marks another growth year (12% increase) for the Chinese Shared Services Landscape: Ignore this BRIC market giant at your own peril

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Does Benchmarking really help you? [the answer might surprise you – unless you are already accounting for sample bias!]
- Posted by Babs Test on October 31, 2017

How do you know if your performance is ‘where it should be’? And anyway, where should it be?

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Why Shared Services Organisations should benchmark with the entire market (and not JUST the most successful companies)
- Posted by Emma Beaumont on October 23, 2017

Comparing yourself with only successful firms can be remarkably misleading. SSON Analytics new benchmarking tool, the Metric Intelligence Hub, steps away from the trap of data selection bias by using country- and industry-wide whole population data sets.

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