SSON Analytics Blog
Responses from more than 620 Shared Services professionals from all parts of the world contributed to this report that uncovers the 2018 trends in the shared services industry.Read more
How the Shared Services and Outsourcing (SSO) industry is reacting to the trends and evolution on the past year: new opportunities, digital workers, and 'knowledge'-drivenRead more
Is it Relevant to Keep Discussing Millennials as if They are a Novelty? Or is it time for corporations to simply move over into the new normal? If so, lots of them are still lagging.Read more
The current trend towards knowledge-based services makes attrition a cautionary taleRead more
Analytics in Shared Services - Manulife's journey video.Read more
BPO sector takes leading role in intelligent automation adoption in AsiaRead more
- Should You Consider Healthcare Risks When Choosing A Shared Service Location?
- Why Financial Benchmarking Really Matters
- How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead
- ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
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- Data readiness – a precursor to realising the true potential of automation
- 3 Trends Confirmed at SSON’s European Flagship Event
- Top 3 Trends in European Shared Services in 2019: How are scope, outsourcing and automation strategies adapting – and why?
- Higher Education Institutions must look beyond implementation challenges of Shared Services
- What’s driving successful Business Transformation in the Nordics right now?
- What does good really look like? Benchmark your SSO against 2 different benchmarking datasets