SSON Research & Analytics Blogs

The future is bright (and digital!)
- Posted by Barbara Hodge on June 25, 2021

Continuous cost pressure, market volatility, tech-driven disruption and globally connected value chains are driving increasingly sophisticated shared services models. This move was already underway before 2020 but accelerated significantly over the past 18 months as a result of the pandemic.

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Should your Shared Services/GBS be part of the Top 20 Most Admired SSOs of 2021?
- Posted by Syazana Lim on June 11, 2021

Shared Services and GBS have proved time and again their strength and resiliency

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Shared Services Prove Resilient
- Posted by Barbara Hodge on May 20, 2021

As the operational backbone of the enterprise, shared services role has never been more critical than over the past 18 months. As global markets, supply chains, businesses, and employees reeled from the impact of the pandemic, shared services have proved themselves markedly reliant and resilient.

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Reflecting on the impact of COVID-19, one year on
- Posted by Syazana Lim on May 10, 2021

Since early 2020, SSON Research & Analytics has been keeping close tabs on evolving COVID-19 situation and running multiple pulse surveys to uncover

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The Increasing Importance of IA & Automation
- Posted by Barbara Hodge on April 22, 2021

A year where restructuring, transformation, and reinventing the "normal" took center stage, emphasizing the importance of staying ahead of the game through investing in AI and Automation.

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IA in 2021 & Beyond: 10 Key Factors
- Posted by Syazana Lim on April 15, 2021

How are shared services riding the IA wave? Here are 10 key factors to consider

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How will shared services ‘stay ahead’ in the face of this year’s [still] challenging environment?
- Posted by Barbara Hodge on April 8, 2021

Economies are cautiously optimistic and shared services/GBS even highly productive according to SSON’s latest survey.

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All Eyes on China
- Posted by Barbara Hodge on February 26, 2021

With the Chinese Year of the Ox upon us, it’s a moment for reflection and hope, as we witness China’s resiliency.

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