SSON Research & Analytics Blogs
In the ever-changing landscape of business operations, one model stands out as a beacon of innovation and value addition: Global Business Services (GBS). Since its inception, GBS has undergone a remarkable transformation, transitioning from a cost-cutting initiative to a pivotal element in executing
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Welcome to the shared services saga, where 2024 is tossing us onto a bit of a rocky road, and things are changing faster than you can say “innovation.” It’s a roller coaster of tech, talent, and reorganization. But fear not, while the change is rapid, the opportunity has never been greater
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We're diving into the dynamic world of Global Business Services (GBS), and trust us, you won't want to miss out on the latest buzz. So, grab a cup of coffee and let's get straight to the good stuff!
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Top 20 Most Admired SSO/GBS receive recognition based on SSON's annual benchmarking study
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The past two years have driven a shift in the workplace and put the spotlight on two pre-existing performance enablers: process automation and the need to digitize data. Structuring and digitizing data is a requirement for all digital ambitions.
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Determining the right footprint in a world of uncertainty … that’s what most SSO/GBS leaders are worried about right now. And while it’s not specifically about “closing down” or “opening up” (though more than a third of organizations have increased their number of centers last year and 86% plan to
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Running HR services is more challenging and more complex than ever! But also, more important than ever as the workforce shifts and morphs into a part-virtual, remote, and less recognizable being. Our latest Research Insight Report uncovers trends and insights for HR Services, comparing performance
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Last month I joined European practitioners at SSO Week Europe, Autumn in London. I summarized my takeaways in an article you can read here, but in short it boiled down to figuring out some #core issues. Not surprisingly all of these issues are being embraced and addressed by SSON R&A’s Top 20
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metrics IA data benchmarking Shared Services GBS KPIs Analytics Top 20 Most Admired SSO/GBS talent automation GBS Value Check
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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