SSON Analytics Blog
Reasons why you it's so important for you to be benchmarking your organization
Read more
In SSON Analytics’ “The Future of GBS is Digital” Analytics Workbook, 140 organizations were surveyed to understand the future priorities of Global Business Services (GBS) as they continue to evolve to being much more than just drivers of standardization and cost gains.
Read more
What I mean with this is that digitization in an enterprise may well, first and foremost, be about developing the right habits across your employees. Many of us have had access to employee portals for years. But how effectively has this resource been tapped?
Read more
Three of four shared services are leaning towards a hybrid solution of combining office with virtual operations as the way forward, while close to 20% plan to stay completely virtual if possible. With hybrid and remote work here to stay, what are the top 10 cities for remote working?
Read more
Continuous cost pressure, market volatility, tech-driven disruption and globally connected value chains are driving increasingly sophisticated shared services models. This move was already underway before 2020 but accelerated significantly over the past 18 months as a result of the pandemic.
Read more
Despite the challenges and impact of Covid-19, Shared Services and GBS have proved time and again their strength and resiliency to overcome challenges faced and rise above and beyond. SSON Analytics is currently in the process of finalizing the Top 20 Most Admired SSOs for 2021.
Read more
As the operational backbone of the enterprise, shared services role has never been more critical than over the past 18 months. As global markets, supply chains, businesses, and employees reeled from the impact of the pandemic, shared services have proved themselves markedly reliant and resilient.
Read more
Since early 2020, SSON Analytics has been keeping close tabs on evolving COVID-19 situation and running multiple pulse surveys to uncover how the pandemic is impacting the Shared Service & GBS industry.
Read moreStay in touch
Resource Center Archive
March 2024
February 2024
December 2023
September 2023
July 2023
May 2023
February 2023
September 2022
August 2022
March 2022
January 2022
November 2021
October 2021
September 2021
August 2021
Tags in Resource Center
shared services data benchmarking IA Top20 intelligent automation GBS Data Analytics City Cube metrics RPA
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
Contact us
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.