SSON Research & Analytics Blogs

Six Reasons Why New Global Capability Centers Struggle to Establish Themselves
- Posted by Aniisu K. Verghese on June 19, 2024

Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600.

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Global Business Services – Key Trends
- Posted by Shakti Jauhar on June 11, 2024

Global Business Services (GBS) are multifaceted operating units that integrate various business processes and functions across an organization. The GBS landscape is evolving rapidly, driven by technological advancements, changing customer expectations, and dynamic market conditions.

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Standardization vs Unique Customer Centric Customization?
- Posted by Chris Gunning on June 7, 2024

STANDARDIZATION vs UNIQUE CUSTOMER CENTRIC CUSTOMIZATION? I indeed salute all of you GBS and SSC leaders and employees across the world, who have to grapple with this question every day.

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Navigating GBS Disruption: Key Insights
- Posted by Naomi Secor on June 5, 2024

In the next decade, Global Business Services (GBS) will undergo a profound transformation. Previously dominated by transactional tasks in finance, HR, procurement, and IT, GBS is evolving into a sophisticated arena driven by GenAI and knowledge services.

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Unveiling Excellence: The Evolution of Global Business Services
- Posted by Naomi Secor on May 2, 2024

In the ever-changing landscape of business operations, one model stands out as a beacon of innovation and value addition: Global Business Services (GBS). Since its inception, GBS has undergone a remarkable transformation, transitioning from a cost-cutting initiative to a pivotal element in executing

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Navigating a Tidal Wave: The Evolving Landscape of Shared Services
- Posted by Naomi Secor on February 14, 2024

Welcome to the shared services saga, where 2024 is tossing us onto a bit of a rocky road, and things are changing faster than you can say “innovation.” It’s a roller coaster of tech, talent, and reorganization. But fear not, while the change is rapid, the opportunity has never been greater

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GBS Unleashed: Navigating the Fast Lane with Instant Benchmarks, Top 20 Secrets, and the Quest for the World's Best in 2024!
- Posted by Naomi Secor on December 14, 2023

We're diving into the dynamic world of Global Business Services (GBS), and trust us, you won't want to miss out on the latest buzz. So, grab a cup of coffee and let's get straight to the good stuff!

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SSON Research & Analytics Announces Winners of 2023 Top 20 Most Admired SSOs & GBS  
- Posted by Syazana Lim on September 11, 2023

Top 20 Most Admired SSO/GBS receive recognition based on SSON's annual benchmarking study

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